Nikki Heatwole

• Mediated complex employee relations issues, coaching managers on conflict resolution, progressive discipline, and documentation best practices

• Conducted full-cycle workplace investigations, including intake, witness interviews, findings reports, and post-resolution follow-up
• Ensured compliance with federal, state, and local employment laws (FMLA, ADA, FLSA, Title VII) and responded to agency inquiries (EEOC, DOL)
• Partnered with legal counsel and HR leadership to interpret and enforce HR policies consistently across multi-state operations
• Delivered compliance training on harassment prevention, workplace conduct, and performance documentation to people managers and HR partners
• Facilitated union grievance procedures and supported collective bargaining processes, ensuring adherence to labor agreements and minimizing risk
• Supported performance management cycles by advising on corrective action plans, performance improvement plans (PIPs), and terminations
• Conducted structured exit interviews and analyzed turnover trends to provide actionable insights that informed retention strategies

• Managed investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
• Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
• Analyzed employee feedback data to identify trends and recommend targeted interventions.
• Kept Labor Law postings in compliance within the offices
• Implemented team feedback to recommend corrective action to senior leadership.
• Mediated discussions between employer and employee representatives in attempt to reconcile differences.

• Design, plan and execute employer branding activities
• Encourage employees to be brand ambassadors
• Plan employee referral programs
• Use HRIS, Recruitment Marketing tools
• Perform analysis of hiring needs and provide employee hiring forecast
• Design, plan and execute selection processes (conduct interviews and screening calls, administer psychological tests etc.)
• Reviews employment applications and background check reports
• Find bottlenecks in the recruiting process
• Perform candidate and employee satisfaction evaluations and workshops
• Plan procedures for improving the candidate experience
• Suggest measures for improving employee retention
• Collaborated with hiring managers to define job requirements and create effective job descriptions.
• Developed and implemented talent acquisition strategies to enhance recruitment efficiency.
• Leveraged applicant tracking systems to streamline candidate sourcing and selection processes.
• Conducted comprehensive candidate assessments to ensure alignment with organizational culture and values.
• Analyzed market trends to identify opportunities for attracting top talent within competitive sectors.
• Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
• Reduced time-to-fill rates by utilizing advanced recruitment tools such as applicant tracking systems and social media platforms.

• Oversee and ensure accuracy in ATS, process all active candidates
• Maintain accurate and timely communication with candidates and the hiring team
• Act as a consistent point of contact for all candidates.
• Perform customer service functions by answering employee requests and questions.
• Complete Forms I-9, verifies I-9 documentation and maintains I-9 files.
• Conduct audits of payroll, benefits or other HR programs and recommended corrective action.
• Assisted with processing of terminations.
• Assisted with creating step by step instructions of HR processes.
• Coordinated recruitment processes, enhancing candidate experience and streamlining communication between departments.
• Managed employee onboarding, ensuring compliance with company policies and effective integration into teams.
• Developed and maintained HR documentation systems, improving accessibility and accuracy of employee records.
• Maintained human resources information system and kept employee files up to date and accurate.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Supported managers in addressing employee concerns, fostering positive workplace relationships.
• Complied with labor laws and regulations while managing payroll functions efficiently.

• Answered phones and retrieved messages Assisted in helping applicants through hiring process adding data to their profiles, administering assessments and drug screens.
• Utilize Indeed to source for candidates for roles across all departments.
• Assisting applicants with onboarding process searching job boards to match people with positions and bring them in the office
• Keeping updated credentials in our system for the medical staff Collaborating with team on obtaining more clients and candidates ordering office supplies Sending confidential employee documents to staff in correct division.
• Coordinated office operations to enhance workflow efficiency and team collaboration.

• Answering phones, organizing paperwork and patient files, setting up new patient paperwork, Creating and updating patient files Setting up patient transportation and updating their services when needed Corresponding with doctors and nurses, acting as a liaison for our facility and other medical facilities.
• Ordering supplies for the clinic Sorting mail and faxes, sending and receiving.
• Setting up outgoing and incoming patient travel arrangements for treatment to and from our facility and outside facilities.

• Administrative duties- answering phones and sending messages to nurses and doctors Organize medical records, work up charts days in advance Check and verify current insurance Obtain referrals and check authorizations and their incoming status Sort mail and faxes and send them to doctors through interoffice mail Scan documents Input data into patients medical history Send out patients medical records when requested Handle insurance disability paperwork and make sure it is sent when complete.

• Administrative duties Answering telephones/messages Scheduling patients Taking vitals and recording them of new patients Verifying patients insurance benefits Assisting patients with therapies such as EMS or ISMT Making new patient files.

• Contributed to care of customers through inquiry process and dialogue Provided a positive experience with customers and fellow associates Helped customers identify with needs and benefits Listened carefully to concerns and handled product selections Delivered bank deposits as needed.