Nikki Jacobsen
Kaiser Permanente
Arvada,CO
31
years of professional experience
1
Certification
Registered Nurse with 20+ years of clinical experience in complex case management, nurse navigation, triage, acute care leadership, cardiac nursing, and clinical review. Expertise in clinical chart review, medical necessity, pattern recognition, risk identification, documentation analysis, and evaluation of treatment plans. Proven ability to synthesize complex clinical information, identify gaps and potential risks, and communicate clinical reasoning clearly and concisely. Experienced managing high-volume caseloads while maintaining accuracy, sound clinical judgment, and attention to detail.
Work History
Registered Nurse – Nurse Navigator / Triage & Complex Case Management
11 Years 9 Months- Manage a panel of ~3,700 patients, coordinating complex care needs across primary care, specialty services, and external surgical providers
- Guide patients through surgical processes, including coordination with outside providers, ensuring continuity, communication and appropriate care progression
- Review and process clinical documentation, prior authorizations, CPT coding, and utilization management requirements to ensure medical necessity and compliance
- Evaluate patient cases to identify risks, gaps in care, and potential delays that could impact outcomes. Continuous communication with external providers to ensure efficient treatment and timelines
- Perform high-volume triage, assessing symptoms, identifying red flags, and determining appropriate level of care
- Analyze clinical decisions related to medications, diagnostics, and treatment plans for safety and effectiveness
- Audit medical records against clinical guidelines to ensure care meets standards and medical necessity
- Identify contraindications, medication risks, and potential adverse interactions
- Provide clear, concise documentation and communication with providers, care teams, and patients
Registered Nurse – Charge Nurse / Unit Supervisor
12 Years- Managed a 30-bed acute care unit, overseeing daily operations, staff scheduling, and assignment of daily patient care responsibilities.
- Prioritized patient care based on hemodynamic stability and risk of deterioration
- Reviewed charts, physician orders, and documentation to ensure accuracy and patient safety
- Collaborated with physicians and pharmacists to evaluate complex medication regimens
- Mentored nursing staff on clinical judgment, prioritization, and documentation
Registered Nurse – Telemetry / Cardiac Unit
2 Years- Provided care for 5–6 high-acuity cardiac patients on a fast-paced post-cath and open-heart surgery unit.
- Managed multiple competing clinical priorities, including continuous cardiac monitoring, medications, IV therapies, and frequent patient assessments.
- Recognized serious and life-threatening changes in patient condition, initiating timely interventions and escalating concerns to the appropriate providers.
- Prioritized care and collaborated with the multidisciplinary team to ensure safe, timely, and effective patient care.
3 Years
- Managed logistics and material operations in a high-volume warehouse environment, coordinating shipments, supplies, and travel arrangements.
- Maintained accountability and safe handling of regulated and hazardous materials, requiring specialized certification and strict adherence to safety procedures.
- Coordinated multiple time-sensitive logistics requirements while maintaining accuracy and compliance with military standards.
- Awarded Airman of the Year for exceptional performance, reliability, and adherence to strict standards.
Education
Bachelor of Science - Nursing (BSN)
Registered Nurse (RN)
Basic Life Support
Certification
Skills
20+ years of real-world clinical experience across multiple specialties
Strong pattern recognition and ability to identify subtle changes and potential patient deterioration
Clear
structured documentation and communication of clinical findings and reasoning
Highly reliable
consistent
and accountable with a strong record of attendance and professional responsibility
Experienced in managing multiple priorities while maintaining accuracy
attention to detail
and patient safety
Certification
Registered Nurse (RN) – State of Colorado, Basic Life Support (BLS) Certification
MILITARY SERVICE
Awarded Airman of the Year for exceptional performance, reliability, and adherence to strict standards.
Timeline
Registered Nurse – Nurse Navigator / Triage & Complex Case Management
Kaiser Permanente
01.2015 - CurrentRead More
Registered Nurse – Charge Nurse / Unit Supervisor
St. Joseph Hospital
01.2003 - 01.2015Read More
Registered Nurse – Telemetry / Cardiac Unit
Tampa General Hospital
01.2001 - 01.2003Read More
United States Air Force
01.1996 - 01.1999Read More
Registered Nurse (RN)
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Basic Life Support
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Bachelor of Science from Nursing (BSN)
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