Nikki Jenkins
Jacksonville,TX
Summary
Detail-oriented professional with expertise in customer service and transaction accuracy. Proven ability to efficiently process payroll and manage cash transactions, ensuring compliance and customer satisfaction.
Primed in delivering top-tier customer service as former Cashier Helper. Experienced in handling cash transactions, assisting customers with inquiries, and maintaining clean and orderly checkout areas. Strong skills include efficiency, accuracy, quick learning abilities, and problem-solving competencies. Demonstrated significant impact by enhancing customer satisfaction rates at previous workplaces through exceptional service delivery.
Overview
1
1
year of professional experience
1998
1998
years of post-secondary education
Work History
Cashier Helper
Brookshire Brothers Tabacco Barn
Jacksonville
10.2025 - Current
- Assisted customers with product inquiries and selections for tobacco products.
- Operated cash register and processed transactions efficiently and accurately.
- Maintained cleanliness and organization of the checkout area and sales floor.
- Answered customer inquiries regarding products, promotions, and pricing.
- Assisted with stocking shelves with new inventory from back room storage areas.
- Cleaned and maintained the checkout area to ensure neatness and organization.
- Processed payments including credit cards, checks, gift cards, coupons.
- Balanced register drawers at the end of each shift.
- Assisted with customer requests and answered questions to improve satisfaction.
Payroll Specialist
Abstrategy Llc
Nashville, Tennessee
07.2025 - Current
- Processed payroll for employees using automated payroll software.
- Ensured compliance with federal and state payroll regulations.
- Maintained accurate employee records and updated information as needed.
- Responded to employee inquiries regarding payroll issues and concerns.
- Assisted in preparing payroll reports for management review.
- Collaborated with HR to verify new hire documentation and payment details.
- Supported year-end processing of W-2 forms and tax documents.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Onboarded new employees in time reporting and payroll systems.
- Assisted with auditing processes related to payroll.
- Processed garnishments, child supports, and levies in accordance with federal and state laws.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Responded to employee inquiries regarding payroll and timekeeping.
Cashier
MAPCO Mart
Nashville, TN
06.2025 - 10.2025
- Processed customer transactions accurately and efficiently at MAPCO Mart.
- Maintained cleanliness and organization of the checkout area during shifts.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and digital payments securely and responsibly.
- Monitored inventory levels at the register and reported shortages promptly.
- Engaged in upselling products to enhance customer experience at checkout.
- Adhered to safety and health regulations while performing daily tasks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
General Equivalency Diploma
Rusk, TXSome College (No Degree) - Accounting And Finance
Franklin University
Columbus, Ohio, OHSome College (No Degree) - Social Sciences
Houston Community College
Houston, TXSkills
- Cash handling
- Payroll processing
- Customer service
- Inventory management
- Cleaning
- Security
- Conflict resolution
- Transaction accuracy
- Team collaboration
- Attention to detail
- Communication skills
- Problem solving
- Organizational skills
- Stock replenishment
- Data entry efficiency
- Reliability and punctuality
- Flexible schedule
Timeline
Cashier Helper
Brookshire Brothers Tabacco Barn
10.2025 - Current
Payroll Specialist
Abstrategy Llc
07.2025 - Current
Cashier
MAPCO Mart
06.2025 - 10.2025
General Equivalency Diploma
Some College (No Degree) - Accounting And Finance
Franklin University
Some College (No Degree) - Social Sciences
Houston Community College