Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Nikki Jerrett

Memphis,TN

Summary

Senior Project Manager with multiple years of experience in commerical construction and in single home property management. I also have a background in home inspections, as well as adept at leading project scopes and ensuring alignment with organizational goals. Skilled in managing budgets, vendor relations, and enhancing operational efficiencies to boost client satisfaction and rental revenue. Demonstrates strong capabilities in employee supervision, customer service, and compliance with safety standards.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Seasonal Construction Supervisor

FirstKey Homes
Memphis, Tennessee
04.2024 - Current
  • Inspect homes to create a scope of work that will be the basis of a budget. Provide timely feedback and appropriate escalation to acquisition team if Construction Superintendent identifies significant issues with the purchase of the home.
  • Plan and schedule renovation projects for homes prior to home purchase or after resident moves out
  • Create and review budgets app-based inspection software
  • Coordinate and schedule inspections with the acquisitions team lead
  • Coordinate and schedule inspections with residents prior to moveout
  • Manage a vendor base to complete projects within the company's expected pricing, quality, and schedule requirements.
  • Negotiate pricing on vendor-assigned work
  • Generate, review and submit change orders for variances to initial budget in a timely manner
  • Update project and work order tracking systems in a timely manner
  • Review and approve invoices weekly
  • Update the local management team on the status and progress of projects
  • Communicate with the other property management team members on project completion status and upcoming move-in inspections
  • Coach, train, build consensus, anticipate roadblocks, and motivate regional teams in all facets of efficient field operations.
  • Monitor upcoming project pipeline and delivery schedule to coordinate efforts across functional groups in the regions.
  • This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.
  • Supervised construction projects ensuring compliance with safety standards and regulations.

Senior Project Manager

Confidential
Memphis, TN
05.2023 - 05.2024
  • Oversee end-to-end work order process, ensuring timely completion and high-quality maintenance.
  • Managed the rent-ready processes, documenting conditions, vendor progress, and managed budgets.
  • Lead Project Managers, ensuring project scope, timelines, and budgets align with company goals.
  • Maintain and improve vendor network, ensuring cost-effective solutions and accountability.
  • Update portfolio managers on work order progress, facilitating seamless resident transitions.
  • Streamlined project delivery, enhancing operational efficiency, and client satisfaction.

Home Inspector

Self-employeed
Memphis, TN
05.2021 - 03.2023
  • Conducted thorough home inspections, identifying critical issues and documenting findings.
  • Educated buyers on necessary repairs, aiding informed purchasing decisions.
  • Inspected HVAC, electrical systems, foundations, plumbing, and roofs for safety and compliance.
  • Assessed homes for potential hazards, ensuring buyer safety and property integrity.
  • Evaluated structural integrity and systems functionality to ensure compliance with regulations.

Make Ready Manager

Progress Residential, LLC
Memphis , TN
06.2022 - 01.2023

Note: The company went through a huge nationwide layoff

  • Oversee Make Ready activities ensuring timely unit turns to maximize rental revenue and minimize downtime.
  • Managed staffing, contractors, and vendors to control costs and maintain quality control standards.
  • Conduct semi-annual home inspections to enhance resident satisfaction and extend tenancy duration.
  • Train associates on new processes and ensure compliance with national procurement policies.
  • Generate accurate reports on work progress, cost control, and safety compliance.
  • Streamlined unit turnover, enhancing rental revenue and reducing vacancies.

Residential Project Manager

Self-employeed
Memphis, TN
08.2018 - 05.2021
  • Established and enforced clear goals to keep subcontractors working collaboratively
  • Monitored subcontractors productivity to ensure work was completed per company standards.
  • Planned and managed vendors to meet deadlines, quality and cost goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Managed communication with both property management and subcontractors to ensure deadlines were met.

Real Estate Assistant

Private Practice
Memphis, TN
02.2018 - 02.2021
  • Conducted pre-inspections to enhance home appeal, ensuring sellers received top offers.
  • Quickly addressed customer inquiries, identifying needs and coordinating with contractors.
  • Facilitated smooth home buying/selling by managing necessary repairs through appropriate contractors.
  • Optimized home appeal, boosting seller's market position; facilitated rapid repair management.
  • Enhanced client satisfaction by expediting inquiry responses and tailored contractor referrals.
  • Supported clients through the home sale process, ensuring a seamless experience and timely repairs.

Emergency First Responder

MedicOne Medical Response
Memphis, TN
05.2013 - 04.2017

Education

Home Inspector -

InterNachi
Memphis, TN
01.2021

EMT -

Southwest Community College
Memphis, TN

Associate Of Applied Business - General Management

Bryant in Stratford
New York Mills, NY What
01.2026 - Current

Skills

  • Prioritization
  • Excellent Customer Service
  • Performance Monitoring
  • Budget Planning
  • Decision Making
  • Time Management
  • Employee Supervision
  • Employee Performance Evaluations
  • Employee Recruitment and Hiring
  • Client Relationship Management
  • Documentation Management
  • Cost Control
  • Project Planning
  • Quality Control
  • Schedule Coordination
  • Training and mentoring
  • Scope Management
  • Cost control
  • Scope management
  • Project tracking
  • Project scheduling

Software

  • CRM
  • SalesForce/Taskray
  • Yardi
  • REOManager
  • Outlook
  • Teams Meeting
  • Workday
  • Looker
  • MarginPoint
  • Renowalk
  • Propertyware
  • PayScan
  • Asana
  • Microsoft Office
  • Excel
  • Word
  • Power Point
  • TEAMS/Zoom

Certification

  • TN Home Inspector
  • INTERNATCHI Certified Home Inspector
  • CPR

Timeline

Associate Of Applied Business - General Management

Bryant in Stratford
01.2026 - Current

Seasonal Construction Supervisor

FirstKey Homes
04.2024 - Current

Senior Project Manager

Confidential
05.2023 - 05.2024

Make Ready Manager

Progress Residential, LLC
06.2022 - 01.2023

Home Inspector

Self-employeed
05.2021 - 03.2023

Residential Project Manager

Self-employeed
08.2018 - 05.2021

Real Estate Assistant

Private Practice
02.2018 - 02.2021

Emergency First Responder

MedicOne Medical Response
05.2013 - 04.2017

Home Inspector -

InterNachi

EMT -

Southwest Community College
Nikki Jerrett