Nikki Jesser
Nampa,ID
Summary
Detail-oriented and compassionate professional with a background in patient access, healthcare coordination, financial consultation, and records management. Seeking an Admissions Coordinator role to contribute exceptional organizational skills, customer service, and workflow efficiency in a fast-paced medical or academic environment.
Overview
21
21
years of professional experience
Work History
Tax Professional (Seasonal)
Liberty Tax
02.2024 - Current
- Analyzed financial documents and maintained strict confidentiality.
- Guided clients through financial planning, including healthcare deductions.
- Balanced multiple cases and deadlines with precision and professionalism.
Patient Access Specialist
St. Luke’s Hospital – Endocrinology
02.2025 - 07.2025
- Coordinated patient registration, scheduling, and referrals with accuracy.
- Clarified insurance coverage, authorizations, and financial options for patients.
- Used hospital systems and tech tools to support departmental workflows.
Patient Coordinator
Treasure Valley Aesthetics and Wellness
05.2024 - 01.2025
- Scheduled treatments and follow-ups, maintaining detailed patient records.
- Ensured HIPAA compliance and provided patient education on financial choices.
- Optimized front-office procedures and advocated for patient needs.
Licensed Real Estate Professional
Team Realty
10.2017 - 09.2024
- Managed contracts and client records with attention to detail and compliance.
- Delivered exceptional client service and handled sensitive negotiations.
Police Officer Recruit
City of Boise
06.2017 - 01.2018
- Completed POST training on ethics, public service, and crisis management.
- Gained experience in report writing and structured communication.
Dispatcher
Ada County
03.2013 - 05.2017
- Prioritized high-volume calls and coordinated scheduling of field staff.
- Maintained accurate records and streamlined workflows using dispatch software.
Senior Records Assistant
City of North Las Vegas
11.2004 - 02.2013
- Managed organizational data integrity, retention schedules, and compliance.
- Supported team projects to improve accessibility and accuracy of records.
Skills
- Patient Admissions & Scheduling
- Health Insurance Verification & Financial Advising
- Medical & Administrative Records Management
- Workflow Optimization & Tech Tools
- Customer Service & Confidentiality
- Cross-functional Communication & Organization
Timeline
Patient Access Specialist
St. Luke’s Hospital – Endocrinology
02.2025 - 07.2025
Patient Coordinator
Treasure Valley Aesthetics and Wellness
05.2024 - 01.2025
Tax Professional (Seasonal)
Liberty Tax
02.2024 - Current
Licensed Real Estate Professional
Team Realty
10.2017 - 09.2024
Police Officer Recruit
City of Boise
06.2017 - 01.2018
Dispatcher
Ada County
03.2013 - 05.2017
Senior Records Assistant
City of North Las Vegas
11.2004 - 02.2013
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