DeKira Howell
Birmingham,AL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
13
13
years of professional experience
Work History
Tax Preparer/ Office Assistant
Demetrias Tax Service LLC
01.2013 - Current
- Prepared and filed individual and business tax returns, ensuring compliance with tax laws.
- Assisted clients with tax planning, resulting in optimized tax savings.
- Managed office tasks, including scheduling and client communication, improving office efficiency.
- Resolved client tax issues, providing accurate and timely solutions.
- Maintained detailed records and documentation, enhancing data accuracy and retrieval.
- Streamlined tax preparation process, reducing errors and enhancing efficiency in filing individual and business returns.
- Implemented strategic tax planning initiatives, leading to substantial savings for clients and increased customer satisfaction.
- Developed comprehensive record-keeping system, improving data accuracy and facilitating quick information retrieval for audit purposes.
Medical Records
Cotiviti
01.2026 - 03.2026
- Reviewed medical records to abstract information according to definition of various registries.
- Maintained accurate patient charts and medical records.
- Posted medical records promptly upon accurate assembly and analysis.
- Processed both outgoing and incoming requests for medical records from multiple sources.
- Assembled and maintained patient medical records and other documents related to patient care.
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
- Scanned and uploaded medical records into electronic medical records system.
- Observed strict procedures to protect sensitive patient information, medical records, and payment data.
- Updated medical records in EMR system and double-checked data for accuracy.
Customer Service Representative
Everise
12.2025 - 01.2026
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Patient Access Representative
Ochsner Choctaw General
10.2025 - 12.2025
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
Customer Service Representative
Kirklands Citgo
06.2023 - 08.2025
- Handled customer inquiries and complaints, achieving high satisfaction ratings.
- Processed transactions efficiently, reducing wait times for customers.
- Collaborated with team to maintain clean and organized store environment.
- Resolved billing issues, ensuring accurate and timely payments.
- Greeted customers warmly, resolved inquiries efficiently, and maintained a clean store environment, contributing to positive customer experiences.
- Processed transactions accurately, handled cash and credit card payments, and balanced daily receipts, ensuring financial integrity.
- Assisted customers with fuel purchases, provided directions, and offered product recommendations, enhancing overall customer satisfaction.
Machine Operator
Georgia-Pacific
08.2020 - 05.2023
- Operated machinery to ensure consistent production quality and efficiency.
- Monitored equipment performance, identifying and resolving issues promptly.
- Trained new operators on safety protocols and operational best practices.
- Conducted routine inspections to maintain compliance with safety regulations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Maintained accurate records of machine operation and maintenance activities.
- Collaborated with team members to optimize workflow and reduce downtime.
- Set up and adjusted equipment and properly configured machines for daily operation.
Education
Diploma -
Pinson Valley High School
Pinson, Alabama05.2016
Certificate - Medical Assistant
Fortis College
Birmingham, AL11.2019
Skills
- Patient check-in
- Patient identity verification
- Medical coding
- HIPAA compliance
- Patient registration
- Records maintenance
- Complaint processing
- Appointment scheduling
- EMR updating
- Registration management
- Electronic health records
- Verbal and written communication
- Customer service
- Data entry
- Insurance verification
- Registration and admissions
- Medical terminology
- Machinery operation
- Computer skills
- Attention to detail
- Assembly and production
- Quality control
Timeline
Medical Records
Cotiviti
01.2026 - 03.2026
Customer Service Representative
Everise
12.2025 - 01.2026
Patient Access Representative
Ochsner Choctaw General
10.2025 - 12.2025
Customer Service Representative
Kirklands Citgo
06.2023 - 08.2025
Machine Operator
Georgia-Pacific
08.2020 - 05.2023
Tax Preparer/ Office Assistant
Demetrias Tax Service LLC
01.2013 - Current
Diploma -
Pinson Valley High School
Certificate - Medical Assistant
Fortis College