Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Madrie

Abbeville ,AL

Summary

Dynamic and results-oriented professional with a proven track record with Telecommunications. Excelled in fast-paced environments, demonstrating exceptional problem-solving and communication skills. Leveraged teamwork and collaboration to drive improvements, enhancing workflow efficiency. Known for a friendly, positive attitude and meticulous attention to detail, consistently delivering high-quality customer service.

Overview

14
14
years of professional experience

Work History

PCT

DaVita Dialysis Corporation
11.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Telecommunications Operator

City of Eufaula
04.2022 - 10.2024
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Maintained up-to-date knowledge of emergency call procedures.

Telecommunciations

Henry County Sheriff's Department
06.2020 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.

Private Caregiver

Self-Employed
06.2017 - 05.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living activities for improved quality of life.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Sales Associate

Lakeside Oil Texaco
03.2011 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

Certified Medical Assistant -

Fortis College
Dothan, AL
09-2014

GED -

George C Wallace Community College
Eufaula, AL
12-1999

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Calm under pressure
  • Active listening
  • Verbal communication

Timeline

PCT

DaVita Dialysis Corporation
11.2024 - 02.2025

Telecommunications Operator

City of Eufaula
04.2022 - 10.2024

Telecommunciations

Henry County Sheriff's Department
06.2020 - 04.2022

Private Caregiver

Self-Employed
06.2017 - 05.2020

Sales Associate

Lakeside Oil Texaco
03.2011 - 06.2017

Certified Medical Assistant -

Fortis College

GED -

George C Wallace Community College

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Nikki Madrie