Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
soon to have certificates
References
Timeline
Generic

Nikki Maldonado

Wayne

Summary

Dynamic professional with extensive experience in customer service at Anthony Francos and a strong background in firefighting. Proven ability to resolve conflicts and ensure food safety while maintaining high standards of service. Skilled in team collaboration and emergency response, with a commitment to community safety and effective communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Anthony Francos
Wayne
08.2024 - Current
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Resolved customer complaints in a polite manner according to company policy.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Firefighter

Co.2 fire department wayne
Wayne
10.2023 - Current
  • Maintained firefighting equipment, including hoses and ladders, on a daily basis.
  • Rescued fire victims and administered emergency medical aid.
  • Rehabilitated fire hoses, portable water tanks and other equipment.
  • Communicated effectively with crew members while performing tasks under stressful conditions.
  • Held nozzles and directed streams of fog, chemicals or water to combat fires.
  • Inspected vehicles for proper operation prior to use on emergency calls.
  • Prepared detailed reports concerning all activities at emergency scenes.
  • Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
  • Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
  • Conducted regular safety inspections of buildings to identify any potential hazards.
  • Checked hoses and breathing masks after fire calls to determine proper functionality.
  • Responded to fire and safety-related emergency calls in local area.
  • Collaborated with Hazmat to clean up chemical and oil spills.
  • Conducted fire drills at schools and businesses.
  • Inspected buildings to determine compliance with fire codes and fire prevention protocols.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.

Fast Food Worker

Burger King
Wayne
09.2022 - 08.2023
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Tailored orders to address customer allergies and gluten concerns.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Organized food items on serving trays and in carry-out packages.
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.
  • Processed payments on cash register and counted back bills and change to patrons.

Education

High School Diploma -

Wayne Valley High School
Wayne, NJ
06-2023

Skills

  • Menu knowledge
  • Food safety
  • Customer service
  • Order taking
  • Conflict resolution
  • Team collaboration
  • Cash handling
  • Fire suppression
  • Fire prevention
  • Team communication
  • Training drills
  • Report writing
  • Problem solving
  • Time management
  • Situational awareness
  • Attention to detail
  • Conditions assessment
  • Forcible entry techniques
  • Community relations
  • Fire protection system testing
  • Confined space rescue
  • Relationship building and management
  • Firefighting procedures
  • Ladder rescue
  • Fire department procedures
  • Cooperative relationships
  • Fire response rescue direction
  • Apparatus inspection
  • Public education
  • Fire safety regulations
  • Ventilation techniques
  • Dispatch
  • Fire suppression work
  • First aid certified
  • Life and property protection
  • Rescue equipment use
  • Fire control
  • Map reading and navigation
  • Fire safety plan creation
  • Fire suppression tactics
  • Fire suppression techniques
  • Fire response team direction

Affiliations

  • fire fighting
  • drills
  • learning
  • fishing
  • care taking
  • cooking

Accomplishments

  • succeeded on getting my black shield
  • got a culinary reward when i was in high school

Certification

  • fire 1 certified
  • ics certified
  • hazmat certified
  • cpr certified

soon to have certificates

  • fire 2
  • emt

References

References available upon request.

Timeline

Restaurant Waiter

Anthony Francos
08.2024 - Current

Firefighter

Co.2 fire department wayne
10.2023 - Current

Fast Food Worker

Burger King
09.2022 - 08.2023

High School Diploma -

Wayne Valley High School

Similar Profiles

CREATE PROFILE
Nikki Maldonado