Nikki McIntosh-Cunningham
Cleveland,OH
Summary
Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Experienced with managing end-to-end payroll processes for large organizations. Utilizes comprehensive knowledge of payroll systems and compliance to ensure accuracy and efficiency. Track record of fostering team collaboration and adapting to dynamic environments.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Human Resources Manager/Payroll Manager/Office Manager
PROTEM HOME CARE /LIGHTHOUSE HOME CARE
08.2015 - Current
- Plan and conduct new employee orientation
- Identify and manage training and development needs for employees
- Develop and implement human resources policies and procedures
- Administer HR policies and procedures
- Administer compensation and benefits
- Support annual salary review
- Conduct exit interviews
- Handle employee complaints, grievances and disputes
- Administer employee discipline processes
- Collecting and verifying timesheets
- Entering employee information and payroll data into the system
- Intake
- Insurance verification
- Answering employees' questions and concerns regarding payroll
- Calculating payable hours, commissions, bonuses, taxes, and deductions
- Processing new employees, promotions, and terminations
- Issuing statements detailing earnings and deductions
- To ensure that all patient information is accurate and complete and request any missing patient information
- To obtain and review referrals and authorizations for treatments
- To confirm patient benefits and insurance eligibility
- To follow and adhere to all regulations and guidelines set by state programs, and HMO/PPO, etc
- To transfer insurance claims and billing data to billing software
- To update billing software with rate changes
- To create both paper and electronic copies of documentation
- To develop and maintain a tracking system of incoming and late payments
- To follow up on late payments and initiate late payment notices to relevant parties
- Payroll
- To work with personal information and maintain patient confidentiality
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- To monitor and resolve financial discrepancies
- To handle and answer all patient or insurance telephone inquiries
State Tested Nursing Assistant (STNA)
Manor Care Mayfield
04.2014 - 08.2015
- Maintain accurate records of patient care progress and concerns
- Monitor and collect vital signs, specimens and data
- Assist patients with personal hygiene, oral hygiene, and feeding
- Assist patients with transfer and ambulation
- Perform clerical duties such as word processing, data entry, answering phones and filing
- Assist nurses with wound care
- Helping residents increase their independence
State Tested Nursing Assistant (STNA)
Judson Park Nursing Home
05.2011 - 08.2015
- Provide patients with emotional support and instruction in areas such as preparing meals, independent living
- Accompany clients to and from doctor appointments
- Companionship
- Maintain records of patients, condition, progress and problems in order to report and discuss observation with supervisor and RN
State Tested Nursing Assistant (STNA)
Visiting Angles Home Care Agency
07.2012 - 01.2014
- With daily living, personal care, light house cleaning, preparing meals
- Accompany clients to and from doctor appointments
- Companionship
Home Health Aide
Almost Family
09.2010 - 08.2011
- Providing patients with personal hygiene
- Providing companionship and vital signs
- Maintain patient care records
Home health aide
Gold Point
01.2009 - 09.2010
- Transporter
- Answering multiple phone lines, filing, copy and fax machines, scheduling and canceling appointments
- Providing patients with personal hygiene and companionship
- Maintain patient's care records
- Providing transportation to and from appointments
Home Health Care Aide
Menorah Park Nursing Home
06.2006 - 11.2008
- Providing patients with personal hygiene
- Providing patients with emotional support and independent living
- Accompany patients to and from doctor's appointments and companionship
- Maintaining patients care records
- Providing vital signs
Customer Service Representative
Burlington Coat Factory
06.2002 - 06.2006
- Providing clients with the best customer service experience
- Experience in cash handling, filling
- Greeting customers
- Answering multiple phone lines
Receptionist
Queens Reign Nail Salon
04.2001 - 10.2003
- Answering multiple phone lines
- Cash handling
- Scheduling and canceling appointments
- Greeting customers
- Light salon clean-up
Education
High School Diploma -
John F. Kennedy High School
Cleveland, OH05-2003
Skills
- HR policies and procedures
- Microsoft office proficiency
- Training and mentoring
- Records management
- Payroll administration
- Employee onboarding
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Administrative support
- Insurance verification
- Multi-line phone systems
Certification
State Tested Nursing Assistant
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
Timeline
Human Resources Manager/Payroll Manager/Office Manager
PROTEM HOME CARE /LIGHTHOUSE HOME CARE
08.2015 - Current
State Tested Nursing Assistant (STNA)
Manor Care Mayfield
04.2014 - 08.2015
State Tested Nursing Assistant (STNA)
Visiting Angles Home Care Agency
07.2012 - 01.2014
State Tested Nursing Assistant (STNA)
Judson Park Nursing Home
05.2011 - 08.2015
Home Health Aide
Almost Family
09.2010 - 08.2011
Home health aide
Gold Point
01.2009 - 09.2010
Home Health Care Aide
Menorah Park Nursing Home
06.2006 - 11.2008
Customer Service Representative
Burlington Coat Factory
06.2002 - 06.2006
Receptionist
Queens Reign Nail Salon
04.2001 - 10.2003
High School Diploma -
John F. Kennedy High School
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