Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Nardacci

Cody,WY

Summary

Results-driven Customer Success Leader with over 10 years of experience in high-volume account management and team development. Managed 200+ accounts and led cross-functional teams to enhance client retention and growth. Skilled in utilizing CRM data to create personalized solutions and mentoring teams to achieve exceptional customer satisfaction.

Overview

14
14
years of professional experience

Work History

Business Development And Sales

TCT
Cody, WY
08.2012 - Current
  • Strategic Churn Mitigation & Retention: Acted as the primary advocate for a diverse B2B portfolio, proactively resolving high-level technical escalations and conducting regular business reviews to support long-term platform stickiness and retention.
  • Product Adoption & Feature Optimization: Facilitated 100+ workshops and platform demonstrations focused on driving deep features, identifying expansion opportunities that aligned with client growth objectives.
  • Lifecycle Success Management: Directed the full transition of enterprise clients from post-sales implementation to ongoing success management
  • Technical Stakeholder Orchestration: Acted as a strategic liaison between Engineering, Product, and client stakeholders to align with the customer's business goals, ensuring high-impact connectivity and service reliability.
  • Data-Driven Account Health: Utilized CRM and customer success platforms to monitor account health scores and implementation pipelines, ensuring high data integrity and the seamless delivery of enterprise-scale CCaaS solutions.
  • Lifecycle success management: Directed transition of enterprise clients from post-sales implementation to ongoing success management, facilitating continued client engagement and satisfaction.

Inventory Manager

MTN GRL WYO
Cody, WY
03.2021 - 12.2025
  • System Implementation: Led implementation of new Point of Sale (POS) system, providing technical support to ensure seamless business operations.
  • E-commerce & Web Development: Designed, built, and maintained comprehensive Shopify e-commerce platform, enhancing online inventory visibility.
  • Tech Training: Developed and delivered technical training programs for new hires, supervising staff on POS functionality and inventory management systems.
  • Tech Training: Developed and delivered technical training programs for new hires on POS functionality and inventory management systems, improving staff proficiency.

Education

Bachelor of Science - Business Administration, Management

Montana State University
Billings, MT

Skills

  • Stakeholder Management
  • Sales team coaching
  • Sales Operations
  • Sales processes
  • CRM systems
  • Client escalation
  • Client Relationship Management
  • Ticketing systems
  • Microsoft Office

Timeline

Inventory Manager

MTN GRL WYO
03.2021 - 12.2025

Business Development And Sales

TCT
08.2012 - Current

Bachelor of Science - Business Administration, Management

Montana State University