NIKKI OGUNGBE
Atlanta,GA
Summary
Accomplished Scrum Master with extensive experience at Allstate Insurance, facilitating Agile delivery across diverse teams. Proficient in Jira and Agile methodologies, resulting in a 25% increase in team performance and streamlined compliance workflows. Focused on aligning project outcomes with business objectives while promoting effective collaboration and strategic execution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scrum Master / Project Manager
ALLSTATE INSURANCE
11.2025 - Current
- Lead Agile delivery for 3+ squads supporting Claims & Underwriting, ensuring alignment with business and regulatory goals.
- Implement velocity, throughput, and predictability dashboards in Jira to improve executive transparency.
- Modernize compliance workflows into automated Agile processes, increasing deployment frequency and reducing manual effort.
- Integrate state-specific compliance checkpoints into Definition of Done to strengthen governance.
- Coach Product Owners and teams to improve backlog health, prioritization, and sprint execution.
Agile Scrum Master / Project Manager
MOTOROLA SOLUTIONS
10.2021 - 04.2025
- Managed 4 global Scrum teams delivering monthly releases for Compliance Lens & Risk Narrative platforms.
- Led AI/ML automation initiatives reducing manual agent workload by 20% and improving operational efficiency.
- Reduced scope creep by 15% through improved refinement practices and Product Owner coaching.
- Maintained RAID logs, dependency mapping, and critical path reporting for executive decision-making.
- Enhanced Agile maturity through optimized ceremonies, working agreements, and continuous improvement.
- Built predictive models and automated case routing systems to improve response times and reduce escalations.
Scrum Master / IT Project Manager
PRAIRIE CONSULTING (Motorola Contract)
04.2021 - 10.2021
- Directed Salesforce migration with 100% data integrity and zero downtime using Agile delivery.
- Transitioned a Waterfall team to Agile, accelerating Chatbot feature delivery by 30%.
- Facilitated PI Planning, Inspect & Adapt, and ART-level ceremonies aligned with SAFe cadence.
- Managed two Scrum teams across onshore/offshore environments, removing impediments and ensuring sprint goal achievement.
- Drove user adoption through Agile-aligned training and change management.
Scrum Master
DEEL MEDIA ADVERTISING
01.2018 - 01.2021
- Led Agile/Scrum processes ensuring high-quality delivery and predictable sprint outcomes.
- Implemented CI/CD pipelines, reducing deployment errors and accelerating release cycles.
- Supported scalability initiatives enabling a 40% increase in user demand.
- Championed Agile transformation and established foundational Agile practices.
Scrum Master
FIS GLOBAL
01.2016 - 01.2018
- Led cloud migration of core applications to AWS, improving scalability and system resilience.
- Reduced defect backlog by 99% through automated unit and integration testing.
- Improved delivery efficiency through Agile feedback loops and continuous improvement.
Scrum Master
EMORY DECATUR HOSPITAL
01.2014 - 01.2016
- Increased team performance by 25% through Agile metrics analysis and bottleneck removal.
- Reduced delivery time by 40% by transitioning a cross-functional team from Waterfall to Scrum.
- Managed zero-downtime biweekly software updates and improved backlog prioritization.
Education
Master of Human Resources -
Strayer University
Atlanta, CA01-2018
Bachelor of Science -
Olabisi Onabanjo University
Skills
- Agile leadership and coaching
- Scrum and Kanban methodologies
- SAFe and XP frameworks
- PI planning and TDD
- Strategic delivery and SDLC
- RAID management and forecasting
- Resource planning and risk governance
- Technical ecosystems management
- Jira and Jira Align expertise
- Azure DevOps and AWS proficiency
- Azure and SQL knowledge
- Salesforce and ServiceNow experience
- AI/ML integration strategies
- Cloud migrations and CI/CD practices
- Workday HCM implementation
- Data migration techniques
- Collaboration and stakeholder management
- Cross-functional leadership skills
Certification
- Project Management Professional (PMP)
- SAFe 6.0 Scrum Master
- Professional Scrum Master (PSM)
- CRISC – Certified in Risk and Information Systems Control
- ICP-ACC – Agile Coaching
- Licensed Life & Personal Lines Insurance Agent
Timeline
Scrum Master / Project Manager
ALLSTATE INSURANCE
11.2025 - Current
Agile Scrum Master / Project Manager
MOTOROLA SOLUTIONS
10.2021 - 04.2025
Scrum Master / IT Project Manager
PRAIRIE CONSULTING (Motorola Contract)
04.2021 - 10.2021
Scrum Master
DEEL MEDIA ADVERTISING
01.2018 - 01.2021
Scrum Master
FIS GLOBAL
01.2016 - 01.2018
Scrum Master
EMORY DECATUR HOSPITAL
01.2014 - 01.2016
Master of Human Resources -
Strayer University
Bachelor of Science -
Olabisi Onabanjo University