Nikki Parker
Summary
Experienced RFP Content Manager and Writer with an impressive 18-year track record. Successfully oversees a comprehensive content library consisting of 2,000 question-answer pairs, ensuring effortless access and retrieval. Meticulously maintains solution summaries and standard proposals for seamless self-service utilization. Skillfully manages RFP projects from start to finish, including initial stages, final submission and captivating presentations.
Overview
20
20
years of professional experience
Work History
Content Manager & Bid Manager
Bank of America
05.2020 - Current
- Developing and managing standard, proactive sales proposals
- Maintaining content library of RFP question/answer pairs
- Sending content to subject matter experts (SMEs) for review
- Reviewing SME edits, ensuring adherence to marketing and style guidelines and use of proper grammar and sentence structure
- Reviewing submitted RFPs for updates to existing content and new content
- Maintaining a list of SMEs to engage for RFP requests
- Acting as team liaison for commercialization, ensuring RFP content is developed as new solutions are brought to market
- Working with sales to respond to and project manage RFPs
- Helping sales develop strategic messaging based on client need
- Managing team communication to ensure all questions have responses
- Editing and proofreading responses for adherence to corporate style
- Ensuring sales reviews and approves RFPs before submission
- Assisting with best and final presentations
- Developing and maintaining relationships internally
- Attending courses and webinars to remain current regarding product and service offerings
- Maintaining reporting on RFP wins and losses
Content Manager
Bank of America Merchant Services
03.2016 - 05.2020
- Maintaining Qvidian content library
- Sending content to SMEs for review
- Reviewing SME edits, ensuring adherence to marketing guidelines and style and use of proper grammar and sentence structure
- Acting as the SME for high-level company content
- Creating and maintaining Qvidian document types
- Keeping Qvidian merge code values current
- Keeping current on Qvidian changes and training Proposal Managers
- Reviewing submitted RFPs for updates to existing content and new content
- Attending Qvidian conferences
- Updating team intranet content
- Updating team process guide
- Backing Qvidian data up for disaster recovery
- Managing team quality assurance program
- Writing customized cover letters and executive summaries for high-value RFPs
- Managing standard, proactive proposals
- Managing RFPs when team workload requires
Proposal Manager
Bank of America Merchant Services
05.2010 - 03.2016
- Working with sales to respond to RFPs
- Managing team communication to ensure all questions have responses
- Editing and proofreading responses to ensure adherence to corporate style
- Collaborating with legal team to ensure responses meet all legal requirements
- Ensuring sales has reviewed and approved RFPs before submission
- Mentoring new employees regarding RFP procedures
- Attending courses and webinars to remain current regarding product and service offerings
Manager of Proposal Development
TriZetto
08.2007 - 05.2010
- Developing tactics to support sales objectives and solution selling
- Cultivating relationships with internal SMEs
- Developing annual goals for staff of four
- Conducting individual staff meetings to provide mentoring and coaching
- Ensuring staff are trained on company product and service offerings
- Conducting weekly staff meetings to review and prioritize workload
- Ensuring new products and services are represented in the RFP process
- Reviewing each RFP before submission to ensure adherence to quality and style standards
- Updating RFP procedures and staff training manuals
- Working with marketing and assigned SMEs to ensure standard content is current
- Evaluating company direction to ensure changes are represented in the RFP process
- Responding to RFPs when workload is high
- Facilitating weekly sales meeting to discuss concerns about current sales opportunities
RFP Writer
TriZetto
06.2004 - 08.2007
- Collaborating with sales to respond to RFPs
- Managing team communication to ensure all RFP questions have responses
- Editing and proofreading RFP responses to ensure adherence to corporate style
- Collaborating with legal team to ensure responses meet all legal requirements
- Ensuring appropriate stakeholders have reviewed and approved RFPs before submission
- Logging new RFPs and informing manager of unusual requirements
- Reporting on RFPs in work and tracking trends
- Maintaining 10 databases and coordinating review schedules with various SMEs
Freelance Editor
AORN
09.2004 - 06.2006
- Editing four books in the PNDS @ Work series and publications for World Conference
- Working with editorial staff members to ensure books are second edited and proofed by another journalist
- Ensuring that the books adhere to AORN style
- Verifying references for PNDS books
- Developing ideas for graphic relief throughout PNDS books
- Communicating with the PNDS author to ensure books meet her standards and are representative of her vision
- Laying out all books and World Conference publications
Education
B.A. - Journalism, Public Relations
Louisiana State University in Shreveport
Shreveport, LASkills
- Content development and editing
- Content coordination and management
- Strategic content planning
- Proofreading
- Project leadership and management
- Communication
- Style guide management and updating
- RFP management
Timeline
Content Manager & Bid Manager
Bank of America
05.2020 - Current
Content Manager
Bank of America Merchant Services
03.2016 - 05.2020
Proposal Manager
Bank of America Merchant Services
05.2010 - 03.2016
Manager of Proposal Development
TriZetto
08.2007 - 05.2010
Freelance Editor
AORN
09.2004 - 06.2006
RFP Writer
TriZetto
06.2004 - 08.2007
B.A. - Journalism, Public Relations
Louisiana State University in Shreveport
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