Nikki PARKER
Sanford,FL
Summary
Detail-oriented Customer Care Representative with 8 years managing complex order lifecycles in medical device and orthopedic sectors. Skilled in upholding SLAs, managing high-value custom bracing orders, and enhancing on-time fulfillment through collaboration with logistics and supply chain teams. Experienced in resolving backlog issues and utilizing orthopedic anatomy knowledge to effectively support patient and clinician needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SENIOR LICENSED HEALTH TELESALES AGENT
HealthPlanOne
Sanford, FL
08.2018 - Current
- Utilized CRM software to manage customer interactions and follow-ups efficiently.
- Educated clients on health plan options and benefits to enhance understanding.
- Engaged customers through outbound calls, providing essential health insurance information.
- Handled customer inquiries and resolved health plan issues effectively.
- Maintained daily records of all customer interactions via phone or email.
- Collaborated with team members to share telesales best practices for improved performance.
- Analyzed sales data, applying negotiation techniques to enhance client retention.
- Cross-sold additional products and services to existing customers, boosting revenue.
- Worked with cross-functional teams to achieve goals.
Sales Coordinator
SEARS HOME SERVICES
Sanford, FL
07.2014 - 08.2018
- Identified critical workflow gaps within ordering pipeline, collaborating with product management to implement solutions that improved customer satisfaction by 12%.
- Liaised between production planning, supply chain logistics, and regional distribution centers to resolve fulfillment bottlenecks.
- Evaluated accuracy of customer return requests, ensuring compliance with contractual pricing approvals.
- Analyzed quality details to mitigate corporate liability linked to return requests.
Education
Bachelor of Science - HEALTHCARE & HUMAN RESOURCES
Seminole State College of Florida
Sanford, FL12-2018
Skills
- Multi-monitor management
- Health insurance expertise
- Sales strategy development
- Lead generation
- Product promotion
- Client relationship management
- Customer Retention
- Inquiry resolution
- Product education and training
- CRM software proficiency
- HIPAA compliance knowledge
- Microsoft Outlook proficiency
- Adaptability skills
- Team collaboration
- Health plan education
- CMS compliance
Certification
- Active Resident Health Insurance License
- AHIP Certification-Compliant for 2026/Completed consecutively since 2018
- Lines of Authority: Health, Life, Annuities
Timeline
SENIOR LICENSED HEALTH TELESALES AGENT
HealthPlanOne
08.2018 - Current
Sales Coordinator
SEARS HOME SERVICES
07.2014 - 08.2018
Bachelor of Science - HEALTHCARE & HUMAN RESOURCES
Seminole State College of Florida