Nikki Payne
Chicago,IL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Business Analyst
Moody’s Analytics
Chicago, Illinois
12.2019 - Current
- Conducted market research to identify potential opportunities for new product development.
- Analyzed customer data to determine trends in purchasing behavior.
- Developed financial models and forecasts to support business decisions.
- Performed cost-benefit analysis of proposed changes to business processes.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
Customer Service Representative
Flair Flexible Packaging Corporation
Appleton, WI
07.2019 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Server
Soi 38 Restuarant
Edinburgh , Indiana
08.2018 - 05.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Cashier
Lawrence Clothing Store
Appleton, WI
09.2015 - 06.2018
- Assist customer at the check-out process using point-of-sales system for cash, debit, credit, check transactions.
- Balance the cash register at the end of the shift and maintain accurate figures
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Arts - Economics
Lawrence University
Appleton, WI06-2019
Skills
- Team player
- Success driven
- Customer Service
- Strategic Planning
- Business process improvement
- KPI Tracking
- Data Analysis
Timeline
Business Analyst
Moody’s Analytics
12.2019 - Current
Customer Service Representative
Flair Flexible Packaging Corporation
07.2019 - 11.2019
Server
Soi 38 Restuarant
08.2018 - 05.2019
Cashier
Lawrence Clothing Store
09.2015 - 06.2018
Bachelor of Arts - Economics
Lawrence University