Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Nikki Pratt

Nikki Pratt

Cordova,TN

Summary

Motivated & highly professional customer service agent. Over 10 years of experience in the medical, dental, and sales positions. Seeking a challenging position to leverage organizational, communication, and leadership skills to streamline office operations and support business growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Remote Supplemental Health Specialist

Mutual Of Omaha
06.2021 - Current

Obtain, analyses, and investigate medical, financial and contractual information to make effective and timely claim decisions for cancer.

Examines coding of operative reports, procedures, and multiple and complicated surgeries.

Performs hospital length of stay reviews to determine reasonable and necessary care, and appropriateness of stay. Recommends appropriate payments of dispute of billing, as necessary.

Remote Customer Service Representative

ANGIE’S LEADS
07.2019 - 05.2021
  • Remote Inside Sales Representatives responsible for expanding the network of service providers by selling our lead generation platform
  • Cold call on new business roles 100% phone based
  • Responsible for up to 200 dials a day to build the momentum needed to hit sales goals
  • Leads are provided in proprietary CRM system
  • Deliver results by selling the value of the Angi Leads marketing solution through overcoming objections and closing clients
  • Drive business growth by meeting and exceeding required sales targets - sign up at least 3 new contractors each week
  • Opportunity used to exceed my sales pitch
  • Responds to physician office and patient requests

Registered Medical Assistant

WAKE HEART & VASCULAR ASSOCIATES
06.2016 - 07.2019
  • Welcomes patients and visitors by greeting patients or visitors, in person or on the telephone, answering or referring inquiries
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Collects cash and credit cards for payments; logs, documents, and secures payments according to established guidelines
  • Balances cash and receipts to logbook before the end of each shift
  • Maintains records, files, and logs according to established guidelines; responds to physician office and patient requests for films and records
  • Receives, reviews, and provides requested information to attorney offices
  • Schedules cardiac catheterizations, Stress Test, & Blood work etc
  • Performs Medical Billing, including outstanding claims, & copays owed to practice.

Education

Bachelors of Science Health Administration - Health Care

NC STATE UNIVERSITY
Raleigh, NC
05.2010

Skills

  • Market trends
  • Exhibitions
  • Stock control
  • X-rays/Surgical sched
  • Healthcare Technology
  • Hiring
  • Health and safety standards
  • Fax
  • Special events coordinator
  • Dentrix & Eagle Soft
  • Customer assistance
  • Payroll
  • Book Keeping
  • Quality Assurance
  • Data analysis
  • Performance analysis
  • Software: Next Gen, CAPS system
  • Medical insurances
  • Outlook
  • Medical terminology
  • Medical management
  • Customer service
  • Verbal Communication
  • Proposals
  • Marketing
  • Sales
  • Microsoft Office
  • CPR
  • Phone Skills
  • Advertising
  • Scheduling
  • Data entry
  • Financial
  • Excel
  • 60 WPM
  • Coding
  • Accounts receivable

Certification

CPR Certification

  • Certified Medical Assistant (CMA)

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

References:

• Akeila Moses- Mutual of Omaha Supervisor (910) 585-0954

• Lolita Robinson- Angie's Leads Supervisor (919) 721-7711

• Mary Lewis- Wake Heart & Vascular Supervisor (910) 745-2745

Timeline

Remote Supplemental Health Specialist

Mutual Of Omaha
06.2021 - Current

Remote Customer Service Representative

ANGIE’S LEADS
07.2019 - 05.2021

Registered Medical Assistant

WAKE HEART & VASCULAR ASSOCIATES
06.2016 - 07.2019

Bachelors of Science Health Administration - Health Care

NC STATE UNIVERSITY
Nikki Pratt