Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Nikki Puga

Camarillo,United States

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused on tasks that provide the best outcome for guest satisfaction and customer service.

Disciplined Lead Attendant consistently provides superior customer service. Skilled organizer of orderly environments with eye for fine details. Proficiently maintains area cleanliness while offering assistance to patrons.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Food and Beverage Supervisor

Huntington Hotel
03.2021 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Administrator Assistant

McFadden Assisted Living
08.2020 - Current
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Used MS Word and MS Excel to manage accounts payable and accounts receivable.
  • Composed, edited and prepared correspondence and other department documents.
  • Executed record filing system to improve document organization and management.

Banquet Food Server

Huntington Hotel
05.2021 - Current
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Arranged linens and table settings according to seating plan and event theme.

Bartender Assistant

Huntington Hotel
07.2022 - Current
  • Learned how to make wide variety of mixed drinks.
  • Assisted in setting up and breaking down bar area for special events.
  • Restocked ice, condiments, and snacks.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Lead Attendant

Huntington Hotel
09.2020 - 03.2021
  • Approached guests and employees with personable and welcoming attitude to promote friendly environment.
  • Serviced guests with food and beverage requirements.
  • Assisted with training and development of food and beverage team.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.

Server

Mongolian BBQ
10.2019 - 03.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Associate of Science - Liberal Arts And General Studies

Ventura College, Ventura
05.2020

High School Diploma -

Adolfo Camarillo High School, Camarillo, CA
05.2017

Skills

  • Basic Computer Support, MS Word, MS Excel
  • Guest Relations Management
  • Attentive Service & Operational Efficiency
  • Complex Problem-Solving
  • Effective Working Relationships
  • Biweekly Payroll Processing
  • Train Employees
  • Customer Experience
  • POS Inventory System Operation & Transactions

Certification

  • RCFE Certificate Training - 2020
  • First Aid & CPR

Languages

Tagalog
Native or Bilingual
Spanish
Limited Working

Timeline

Bartender Assistant - Huntington Hotel
07.2022 - Current
Banquet Food Server - Huntington Hotel
05.2021 - Current
Food and Beverage Supervisor - Huntington Hotel
03.2021 - Current
Lead Attendant - Huntington Hotel
09.2020 - 03.2021
Administrator Assistant - McFadden Assisted Living
08.2020 - Current
Server - Mongolian BBQ
10.2019 - 03.2020
Ventura College - Associate of Science, Liberal Arts And General Studies
Adolfo Camarillo High School - High School Diploma,

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Nikki Puga