Nikki Punzalan
Fontana,CA
Summary
Results-driven Store Manager with a strong background in inventory management and team coaching. Known for fostering a collaborative environment, optimizing store operations, and enhancing customer satisfaction to drive sales and improve overall performance.
Overview
13
13
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Fontana, CA
04.2017 - Current
- Led daily operations ensuring optimal store performance and customer satisfaction.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Developed and implemented strategies to drive sales and promote new products.
- Analyzed sales data to identify trends, adjusting inventory management accordingly.
- Maintained high standards of store cleanliness and organization to enhance customer experience.
- Coordinated staffing schedules to align with peak business hours, optimizing labor costs.
- Fostered a positive team environment, encouraging collaboration and communication among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Los Angeles, CA
09.2013 - 04.2017
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Led team scheduling and shift assignments to optimize workforce efficiency.
- Trained and mentored new staff on procedures and best practices for productivity.
- Implemented process improvements, enhancing workflow and reducing downtime.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Analyzed operational data to identify trends and inform strategic decisions for future shifts.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Nursing
Metropolitan Hospital College of Nursing
Manila, PhilippinesSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Team leadership and coaching
- Inventory management
- Shift scheduling
- Recruitment and hiring
Languages
Tagalog
Native or Bilingual
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
04.2017 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2013 - 04.2017
Bachelor of Science - Nursing
Metropolitan Hospital College of Nursing