Nikki Reed
Rock Hill,SC
Summary
Productive Seller possessing superior customer service mindset and five years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in HTML and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities.
Overview
5
5
years of professional experience
Work History
Online Reseller
Ebay And Mercari
Rock Hill
05.2019 - Current
- Conducted thorough competitor analysis regularly to stay informed about industry trends and developments that might impact business operations or strategy decisions.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Implemented efficient inventory management systems to maintain accurate stock levels and minimize losses due to obsolescence or damage.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
Personal Shopper
Harris Teeter Grocery Store
Fort Mill, SC
10.2021 - 10.2021
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
- Supported fellow Grocery Shoppers by sharing best practices and offering assistance during high-traffic periods or challenging situations.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Safely and securely loaded items to prevent damage during transport.
- Picked and packed order items.
Education
No Degree - Business Office Systems
York Technical College
Rock Hill, SCCertificate - Medical Insurance Billing And Coding
Allen School of Health Science
Jamaica, NY07.2014
Skills
- Cross-Platform Selling
- Pricing Strategy Development
- Product sourcing expertise
- Shipping and Logistics
- Product description writing
- Return policy management
- Photography and Editing
- Online sales techniques
- Online platforms
- Continuous Improvement
- Task Prioritization
- Organizational Skills
- Time Management
Timeline
Personal Shopper
Harris Teeter Grocery Store
10.2021 - 10.2021
Online Reseller
Ebay And Mercari
05.2019 - Current
No Degree - Business Office Systems
York Technical College
Certificate - Medical Insurance Billing And Coding
Allen School of Health Science