Nikki Reitz
Lake Elsinore,CA
Summary
Goal-oriented and computer-savvy Operations Director offering demonstrated success in operations. Solid background in revitalizing lagging segments through continuous process improvement strategies that enable solid quality and productivity gains. Inspirational and hands-on leader recognized with strengths in team building and leadership. Bringing good communication, relationship-building and problem-solving abilities and the talent and resilience to thrive in demanding, fast-paced environments.
Overview
7
7
years of professional experience
Work History
Operations Director - Orange County
Illumination Foundation
Santa Ana, CA
11.2023 - Current
- Provided direct management and supervision to 5 Orange County facilities each housing 75-200 clients per facility, while ensuring that they adhere to established standards.
- Oversaw the hiring process for new staff members and trained them on operational protocols.
- Conducted periodic reviews of staff performance against set goals and objectives in order to assess progress.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Developed and implemented operational policies and procedures to maximize efficiency.
- Devised methods to effectively execute programs and achieve performance goals.
- Shaped strategies to drive effective execution and ongoing performance of programs throughout organization.
- Approved operational policies, procedures and standards while continuously evaluating staff to measure performance benchmarks.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Operations Manager - Orange County
Illumination Foundation
Santa Ana, CA
11.2022 - 11.2023
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed key performance indicators to measure effectiveness of operational processes.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Site Manager
Illumination Foundation
Santa Ana, CA
07.2020 - 11.2022
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Resolved conflicts between staff members in a timely manner.
- Established policies, procedures and guidelines for the operation of the site.
- Monitored job progress to ensure quality standards were met.
- Assigned tasks and delegated responsibilities among team members.
- Coordinated workflow between departments to maximize productivity.
- Monitored worksite personnel to maintain high levels of quality and performance.
Case Manager
Illumination Foundation
Anaheim, CA
01.2018 - 07.2020
- Provided referrals to appropriate health care providers or other community resources.
- Maintained accurate case records and documentation according to agency guidelines.
- Advised staff members on effective strategies for working with challenging client behaviors.
Education
Substance Abuse - Substance Abuse Counseling
CCAPP Institute
Orange, CA07-2017
Skills
- Extensive Management History
- Organizational Development
- Operational Excellence
- Scheduling
- Maintaining Compliance
- Logistics Management
- Staff Training and Development
- KIPU/EMR
- Effective Communication Skills
- Solution Oriented
- Payroll Proficient
- Capacity Planning
Timeline
Operations Director - Orange County
Illumination Foundation
11.2023 - Current
Operations Manager - Orange County
Illumination Foundation
11.2022 - 11.2023
Site Manager
Illumination Foundation
07.2020 - 11.2022
Case Manager
Illumination Foundation
01.2018 - 07.2020
Substance Abuse - Substance Abuse Counseling
CCAPP Institute
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