Nikki Roberson
Aspen,USA
Summary
Dynamic Food & Beverage Professional with over 25 years of experience leading high-performing teams and delivering exceptional service in luxury resort and fine dining environments. Expertise in fiscal management, cross-departmental collaboration, and orchestrating sophisticated, large-scale events ensures seamless operations and memorable guest experiences. A proven track record of driving profit growth while cultivating team excellence demonstrates a commitment to operational success and guest satisfaction. Recognized for elevating service standards with precision and poise, consistently setting industry benchmarks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Task Force Manager
Highgate Hotels
San Francisco & Monterey California
04.2026 - Current
- Led cross-functional teams to implement operational improvements across multiple hotel properties.
- Developed and executed strategic initiatives to enhance guest satisfaction and loyalty.
- Coordinated training programs for staff, fostering a culture of continuous improvement and professional development.
- Mentored junior managers in best practices for team leadership and performance management.
Director of Banquets
Aspen Meadows Resort
01.2018 - 04.2024
- Promoted from Assistant F&B Director to oversee $15M annual revenue operation
- Surpassed budget by $1.5M while reducing expenses by 20%
- Drove first-ever profitability for outlets
- Led a team of 3 managers, 100 hourly employees and 45 J1 staff
- Developed and executed marketing strategy for 3 on-site outlets
- Managed full event lifecycle-including Aspen Ideas Fest
- Directed billing, budgeting, and departmental briefings to align with client and internal goals.
- Cultivated strong partnerships with local vendors for logistics, rentals and decor
Manager
Rustique Bistro
10.2012 - 06.2018
- Increased sales by 65% at sister concept Cooking School of Aspen via event redesign and operational enhancements
- Managed front-of-house operations and catering logistics from prospecting to execution
- Optimized cost controls, labor efficiency, and daily transaction tracking
- Transitioned reservation system to OpenTable, improving customer flow and table management
- Led recruitment, onboarding, and training for new staff with a focus on hospitality excellence
Education
Bachelor of Science - Hospitality & Tourism Management
Appalachian State University
Skills
- Full Scope F&B Oversight & Strategic Planning
- Budgeting, P&L Management and Cost Controls
- Staff Development, Coaching & Talent Retention
- Event management
Certification
- ServeSafe Certified | TIPS Certified Proctor & Instructor
- POS Systems: TOAST, Micros, EMC, Simphony
- Event Platforms: Delphi, Salesforce, IVVY
- Ops Systems: Birchstreet, Profitsword, Nuvola, Yellowdog, OKTA, Kronos, ADP
Timeline
Task Force Manager
Highgate Hotels
04.2026 - Current
Director of Banquets
Aspen Meadows Resort
01.2018 - 04.2024
Manager
Rustique Bistro
10.2012 - 06.2018
Bachelor of Science - Hospitality & Tourism Management
Appalachian State University
ACCOLADES
Manager of the Year 2024, Task Force Leader for Salamander Hospitality