Nikki Robin

Work History

BHMG

07.2021 - Current

Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Updated patient records with accurate, current insurance policy information.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
Answered phone Calls for 7 physicians BHMG facility, scheduling appointments and handling patient inquires.

UofL

02.2021 - 07.2021

Ensured timely processing of medical records for optimal patient care and facility efficiency.
Provided exceptional customer service, addressing inquiries from patients, insurance companies, and other stakeholders promptly and professionally.
Enhanced patient data accuracy by diligently reviewing and validating medical records.
Answering over 60 incoming calls, emails and faxes per day from customers.

Brockton Hospital

02.2018 - 05.2020

Provided excellent customer service to patients and their families during the registration process.
Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
Improved accuracy of medical records by diligently reviewing documentation for completeness and correctness.
Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff.
Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
Register over 20 patients daily in the emergency room and admit over 10 patients.

Boston Medical Center

05.2013 - 10.2016

Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Answer over 80 calls from patients and register and scheduling over 50 patients.