Marla Gonzalez
Miami
Summary
Dynamic Primary Care Coach with extensive experience at BHMG Primary Care, excelling in patient advocacy and care management. Proven ability to enhance patient engagement and streamline clinical operations. Skilled in electronic medical records and effective communication, fostering strong relationships that improve health outcomes and patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Primary Care Coach
BHMG Primary Care
Miami
05.2022 - Current
- The BHMG Primary Care Coach acts as a liaison between patients, physicians and the care team of the Baptist Health Medical Group
- This position assists patients and their families by providing care management, ensuring timely consultations and diagnostic appointments, providing educational information regarding diagnosis, treatment, community resources, referrals and any other assistance needed in order to ensure patients are receiving the maximum benefits from medical care
- In collaboration with the patient's primary care provider, the Primary Care Coach will assist patients with basic health education regarding chronic diseases, finding ways to take their daily medications, increase their physical activity, set and meet goals to improve their health
Medical Assistant 3
Miami Cancer Institute @ Baptist Health
Miami
01.2009 - 05.2022
- Bring in patients
- Make appointments
- Take Vital signs (BP, Temp., Pulse o2 saturation etc.)
- Prepare & administer vaccines
- Draw blood
- EKG's
- Prepare charts
- Knowledge in EMR, Next Gen, Aria
- ERX
- Knowledge in Prescriptions
- Knowledge in medical terminology
- PCT (patient care taker)
- Prepared patients for examinations, procedures, and treatments
- Contributed to reduction in patient wait times with actionable solutions surrounding patient check-in processes
- Cleaned, prepared, and maintained examination rooms and treatment areas
- Performed initial response-screening following protocols
- Provided clinical support for patient care delivery
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring
- Organized, reviewed, and forwarded incoming test results to care teams
- Sterilized and positioned instruments and equipment for examinations and procedures
- Prepared treatment rooms for patient examinations
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Communicated with patients and families proactively to gather information on patient's condition
- Improved clinical operations and productivity by promoting efficient patient flow
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
Pulmonary Physicians
09.2009 - 09.2013
- Provided clinical support for patient care delivery
- Contributed to reduction in patient wait times with actionable solutions surrounding patient check-in processes
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring
- Cleaned, prepared, and maintained examination rooms and treatment areas
- Answered phone calls and scheduled or followed-up on appointments
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Improved clinical operations and productivity by promoting efficient patient flow
- Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort
- Organized, reviewed, and forwarded incoming test results to care teams
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
- Prepared and administered medications and vaccines to patients
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
- Tested medical equipment proficiency and recalibrated machinery to stay within strict performance standards
Education
Associate of Science - Nursing
Miami Dade Community College
Miami, FLHigh School Diploma -
Educators Private School
Miami, FLSkills
- Medical terminologies
- HIPAA compliance
- Vital signs and examinations
- Vital sign monitoring
- Patient relations
- Patient scheduling
- Patient assessments and care
- Documentation and recordkeeping
- Electronic medical records
- Medical procedures
- Medical records confidentiality
- Inventory management
- Patient care
- Prepare treatment rooms
- Clinical operations
- Clinical and administrative support
- Care management
- Patient education
- Communication skills
- Patient engagement
- Team collaboration
- Patient advocacy
- Certified in CPR/AED
- Strength coaching
- Excellent communication
- Positive reinforcement
Certification
- Certified Medical Assistant
- CPR Certification
- CCMA Certification
- BLS Certification
- Care Coach Certified
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Primary Care Coach
BHMG Primary Care
05.2022 - Current
Pulmonary Physicians
09.2009 - 09.2013
Medical Assistant 3
Miami Cancer Institute @ Baptist Health
01.2009 - 05.2022
Associate of Science - Nursing
Miami Dade Community College
High School Diploma -
Educators Private School
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