Nikki Rodrigue
Montegut,LA
Summary
Detail-oriented professional with proven strengths in customer service, appointment scheduling, and medical record management. Committed to enhancing operational efficiency and ensuring exceptional care in every interaction.
Overview
2027
2027
years of professional experience
Work History
Office Assistant/Dog Bather
Royal Palace Pet Grooming
Houma, Louisiana
2020 - Current
- Managed appointment scheduling for grooming services and customer inquiries.
- Provided exceptional customer service to pet owners regarding services offered.
- Bathed dogs using specialized grooming equipment and shampoos.
- Assisted in drying and brushing dogs after baths.
- Maintained cleanliness and organization of the grooming facility and supplies.
- Followed safety protocols to ensure a safe grooming environment.
- Handled cash register operations, processing payments for services rendered.
- Coordinated supplies inventory, ensuring essential items were stocked regularly.
- Answered phone calls and responded to emails promptly with accurate information.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Ensured comprehensive records of grooming services for tracking and reference. of grooming services provided to clients.
Veterinary Assistant
Animal Kingdom Veterinary Hospital
Houma, Louisiana
04.2010 - 03.2020
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Obtained information and history from clients to maintain medical charts.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Ordered medication refills when needed.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Clipped animals' claws and polished teeth to maintain hygiene.
Veterinary Assistant
Southdown Animal Hopsital
Houma, Louisiana
01.2007 - 03.2010
- Assisted veterinarians during examinations and surgical procedures.
- Prepared and maintained medical equipment and examination rooms.
- Monitored animal vital signs and reported changes to veterinary staff.
- Provided compassionate care and comfort to animals during treatments.
- Handled animal records and updated patient information accurately.
- Managed inventory of supplies and restocked as needed efficiently.
- Ensured cleanliness of the facility following safety protocols consistently.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Assisted veterinarians in examining animals.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Maintained accurate medical records of all patients.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
Assistant Manager
Sears Portrait Studio
Houma, Louisiana
10.1999 - 04.2005
- Managed daily operations and workflow of photography sessions.
- Coordinated scheduling for photographers and client appointments.
- Assisted in maintaining inventory of photography equipment and supplies.
- Ensured high-quality customer service during photo sessions and sales interactions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented efficient processes for editing and delivering client photos promptly.
- Collaborated with team members to create a positive studio environment.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Ellender Memorial High School
Houma, LA05-1997
Associate Degree - Medical Assitant
Blue Cliff College
Houma, LASkills
- Appointment scheduling
- Medical record management
- Inventory control
- Customer service
- Attention to detail
- Call handling
- Organizing and categorizing
Timeline
Veterinary Assistant
Animal Kingdom Veterinary Hospital
04.2010 - 03.2020
Veterinary Assistant
Southdown Animal Hopsital
01.2007 - 03.2010
Assistant Manager
Sears Portrait Studio
10.1999 - 04.2005
Office Assistant/Dog Bather
Royal Palace Pet Grooming
2020 - Current
High School Diploma -
Ellender Memorial High School
Associate Degree - Medical Assitant
Blue Cliff College