Nikki Sailer
Springdale,Arkansas
Summary
Analytic focused, resourceful, and highly motivated individual with an excellent education and experiences to lead and support diverse activities that may require strong business, analytical problem solving, and project management skills. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about learning and committed to continual improvement.
Overview
9
9
years of professional experience
Work History
User Experience Tester
Walmart, Inc
12.2019 - 01.2020
- Testing new hiring system (the Great Workplace) prior to final go live for company
- Document testing procedures for developers and future testing use.
- Implement user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Testing external applicants, internal applicants, recruiting, interviewing, job offer, orientation, and blueprint applications
- Kept scripts and test cases updated with current requirements.
- Make recommendations regarding end user interface
Accounts Payable Specialist III
Uber Freight
11.2022 - Current
- Understand account specific requirements- required charges, customer business rules, carrier contracts, etc
- Working knowledge of multiple Uber Freight accounts with an expert level of understanding of Uber Freight business as it pertains to Accounts Payable within the company
- Cultivate and maintain relationships among internal operations teams
- Process invoices and review financial documents with efficiency, completeness and accuracy, resulting in decreased discrepancies and prompt payment.
- Review vendor invoices for appropriate documentation and validity prior to payment.
- Use advance functions in Excel to prepare reports
- Assist in leading team to meet directives of upper management
- Create, train and implement information regarding Uber Freight Audit processes
Patient Service Agent II
Mercy Health Care System
09.2020 - 11.2022
- Train new patient agents on EPIC, message taking, and scheduling process
- Team lead on Teams chat – answer questions for 42 agents
- Run queries in EPIC on patient scheduling, message routing, any specialty queries requested
- Handled patient issues with confidence, using complex problem solving to provide effective resolution.
- Maintained well-developed relationships with patients and fellow employees using strong problem-solving and positive engagement skills.
- Pleasantly greeted patients and asked open-ended questions to better determine needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Ambassador, Team Lead
TROC
06.2020 - 12.2020
- Team lead of 3 people
- Tag back of house shipments for Walmart apparel
- Communicate and coordinate with store management team
- Troubleshoot Zebra printers
Private Brands Resolution Specialist II
Walmart, Inc
07.2020 - 09.2020
- Resolve complex contact issues for customers by phone and email; research issues using Retail Link, Oracle, GSCOPE, Knowledge Base, receipt lookup; provide resolution options
- Identify root causes solution contact issues by asking probing questions
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Excellent communication skills, both verbal and written.
Omni Item Research Analyst
Infotree Global Solutions/Proctor & Gamble
01.2020 - 05.2020
- Scrub category data; store segmentation analysis for PHC, AI, Skin Care, Surface Care categories
- Create pivot tables from data and provide category sales reports to customer
- Use Oracle BI and P&G specific programs to retrieve customer data
- Prepare detailed reports summarizing research findings and recommendations for further action.
- Participate in data mining activities to uncover insights from various sources.
- Analyze large volume of data to identify patterns, trends and correlations.
Deduction Analyst
Kelly Services/Tyson Foods
08.2019 - 12.2019
- Validate deductions and general ledger coding in SAP system while maintaining appropriate approvals
- Monitor promotional spending and alert appropriate management of overspends and incorrect promotional issues
- Ability to work with cross functional teams across the enterprise (brokers, sales, accounting, transportation, billing)
- Submit financial reports to management
- Adjust pricing of product related to deductions
- Identify and resolve problems through root cause analysis and research.
Computations & Validations Manager
Walmart, Inc
10.2018 - 07.2019
- Research MyShare, SamShare and Logistics correction requests using Teradata and SQL
- Process1.2 million associate bonuses with a payout totaling $219 million across the company
- Develop Alteryx flows, compensation worksheets in Excel, and create process flows in MS Visio
- Validate various sets of data for Incentive Administration team
- Resolve tickets using Oracle Service Cloud
- Create detailed documentation for Total Rewards and Equity team for use with international team members
- Collaborate with cross teams to determine project specifications and scope.
Licensed Practical Nurse
Washington Regional Urgent Care
09.2014 - 10.2018
Education
Bachelor of Science - Business Administration, Information Systems Business Analytics, Enterprise Resource Planning (ERP
University of Arkansas, Sam M. Walton College of Business
Fayetteville, Arkansas05.2018
Skills
- Experience with: SQL Server, SAP S/4HANA, Teradata, Tableau, Power BI, SAP Fiori, SAP Lumira, SQL, MS Excel, MS Access, MS Visio, MS Project, MS Word, MS PowerPoint, MS Teams, Zoom, SAS Enterprise Miner & Guide, SAS Via, Retail Link, Retail Math, EPIC, Oracle, TMS
Timeline
Accounts Payable Specialist III
Uber Freight
11.2022 - Current
Patient Service Agent II
Mercy Health Care System
09.2020 - 11.2022
Private Brands Resolution Specialist II
Walmart, Inc
07.2020 - 09.2020
Ambassador, Team Lead
TROC
06.2020 - 12.2020
Omni Item Research Analyst
Infotree Global Solutions/Proctor & Gamble
01.2020 - 05.2020
User Experience Tester
Walmart, Inc
12.2019 - 01.2020
Deduction Analyst
Kelly Services/Tyson Foods
08.2019 - 12.2019
Computations & Validations Manager
Walmart, Inc
10.2018 - 07.2019
Licensed Practical Nurse
Washington Regional Urgent Care
09.2014 - 10.2018
Bachelor of Science - Business Administration, Information Systems Business Analytics, Enterprise Resource Planning (ERP
University of Arkansas, Sam M. Walton College of Business
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