Processed customer transactions accurately and efficiently, ensuring high levels of satisfaction.
Assisted customers with account inquiries, providing clear and helpful information.
Balanced cash drawer daily, maintaining accountability and accuracy in financial transactions.
Customer Care Specialist
4 Years 1 Month
SparkLight | 09.2020 - 10.2024
Generated new customer sales, recommend services and account upgrade, processed financial transactions including account adjustments, and resolved account billing inquires with an overall focus on providing a pleasant customer experience.
Assured accuracy regarding customer accounts and concerns.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
3 Years 3 Months
Longview Kilgore Cable | 06.2017 - 09.2020
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Processed account payments and adjustment, resolved billing disputes, constructed new customer accounts and processed account closures.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Associate of Applied Science - Office Professional
Kilgore College | Kilgore, TX | 12.2014
Skills
Customer service
Strong work ethic
Excellent time management skills
Billing Adjustment and refunds
Sales and retention
Collections and account management
Problem Resolution
Call center experience
Payment Processing
Timeline
Teller
Texas Bank and Trust
10.2024 - 07.2026Read More
Customer Care Specialist
SparkLight
09.2020 - 10.2024Read More
Customer Service Representative
Longview Kilgore Cable
06.2017 - 09.2020Read More
Kilgore College
Associate of Applied Science from Office Professional