Overview
Work History
Education
Skills
Timeline

Nikki Salazar

Texas Bank and Trust
Longview,TX
9
years of professional experience

Work History

Teller

1 Year 9 Months
Texas Bank and Trust | 10.2024 - 07.2026
  • Processed customer transactions accurately and efficiently, ensuring high levels of satisfaction.
  • Assisted customers with account inquiries, providing clear and helpful information.
  • Balanced cash drawer daily, maintaining accountability and accuracy in financial transactions.

Customer Care Specialist

4 Years 1 Month
SparkLight | 09.2020 - 10.2024
  • Generated new customer sales, recommend services and account upgrade, processed financial transactions including account adjustments, and resolved account billing inquires with an overall focus on providing a pleasant customer experience.
  • Assured accuracy regarding customer accounts and concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Customer Service Representative

3 Years 3 Months
Longview Kilgore Cable | 06.2017 - 09.2020
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed account payments and adjustment, resolved billing disputes, constructed new customer accounts and processed account closures.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Associate of Applied Science - Office Professional

Kilgore College | Kilgore, TX | 12.2014

Skills

Customer service
Strong work ethic
Excellent time management skills
Billing Adjustment and refunds
Sales and retention
Collections and account management
Problem Resolution
Call center experience
Payment Processing

Timeline

Teller

Texas Bank and Trust
10.2024 - 07.2026Read More

Customer Care Specialist

SparkLight
09.2020 - 10.2024Read More

Customer Service Representative

Longview Kilgore Cable
06.2017 - 09.2020Read More

Kilgore College

Associate of Applied Science from Office Professional
Read More
Nikki Salazar