Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Sharlow

Port Orange,FL

Summary

Professional Researcher highly skilled in the area of pre-employment background check research and data collection. Ability to work with a variety of different templates and complete different orders such as personal or professional reference checks, education verifications, and self-employment verifications. I am capable of providing loyalty to the company that I am working for and relate well to different levels of people in any company or organization.

Overview

5
5
years of professional experience

Work History

Researcher

The Background Warehouse
04.2019 - 11.2023
  • Providing quality results for the company to distrubute for a variety of different clients by collecting information that is requested using the templates, scripts, and tools provided.
  • Staying in close contact with supervisors / management and paying close attention to any memos, notices, or letters regarding any research matters, such as new information needed for research or reminders on how things should be done.
  • Testing new methods and suggestions or accepting any constructive criticism given when trying to find new or better ways to be more efficient.


Personal and Professional

Reference Checks
  • Ability to type quickly in order to keep up with the reference provided and ensure you are making sure everything they are saying is collected.
  • Using scripts provided and only speaking when necessary.
  • Speaking loudly or slowly with patience if requested by a person who has trouble hearing or communicating.
  • Providing helpful tips when a reference is having trouble or has a question.

Education

Verifications
  • Knowledge within school systems and knowing what office or employee we need to contact regarding specific verifications.
  • Being familiar with different ways verifications are completed such as scriborder or National Student Clearing House and recognizing when a school uses that option.
  • Paying attention to the year of graduation when verifying Diplomas in order to gather information more quickly and accurately.

Entry

Data
  • Enter data received by fax or email into the system to submit to clients.
  • Call back or send email to collect any missing information needed.
  • Redact personal and private information accordingly.
  • Ensure there is a signature on each form that is required to have one.
  • Correcting any problems as needed.

Education

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
06.2012

Skills

  • Customer service
  • Maintaining professionalism at all times
  • Providing the same quality on each task that is completed
  • Re-Scheduling calls as requested
  • Actively listening and responding accordingly
  • De-escalation of angry or confused outgoing or incoming calls
  • Knowing when to report or escalate something to a Supervisor
  • Sending a fax if needed or collect and input information from a fax that was received
  • Redacting personal information from documents as necessary
  • Ability to train or shadow others when needed
  • Highly experienced with decision making
  • Key Holder experience

Timeline

Researcher

The Background Warehouse
04.2019 - 11.2023

Personal and Professional

Reference Checks

Education

Verifications

Entry

Data

High School Diploma -

New Smyrna Beach High School

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Nikki Sharlow