Nikki Smith

• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support

• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
• Enhanced patient safety by implementing and maintaining risk management plans
• Reduced incidents of patient harm through proactive identification and mitigation of potential risks
• Supported incident reporting systems that facilitated effective data collection, analysis, and tracking of trends related to patient safety issues.
• Maintained accurate records of patient behavior in patient medical files.

• Fact-checked for an algorithm
• Performed general office work using a PC and internet services
• Utilized analytical skills to evaluate the effectiveness and relevance of online advertisements, provided valuable insights to optimize advertising strategies and drive customer engagement
• Stayed updated on industry best practices and trends in online advertising to provide valuable recommendations for improving ad performance and customer targeting
• Identified and provided recommendations for improving the accuracy and effectiveness of the algorithm by regularly reviewing and evaluating the output of the ad's evaluator tool.

• Provided exceptional customer service by actively listening to customers' needs and concerns, taking appropriate action to resolve issues, improving customer experience and satisfaction, and account conflict resolution
• Quickly adapted to new software and technology platforms to efficiently assist customers
• Provided excellent customer support using phone, Live Chat, and email
• Effectively used data entry to manage customer records, account information, and product sales and deliveries
• Communicated any issues with the team members or management in a timely manner.

• Managed inventory to optimize profits and ensure product availability
• Prepared and filed reports related to financial transactions and store operations
• Developed and implemented strategies to improve cash handling security and prevent fraud within the store, such as implementing strict procedures for cash handling, conducting regular audits, and providing ongoing training to employees on fraud prevention techniques
• Managed personnel and oversaw the daily service operations
• Proficiently completed check cashing and retail transactions using a computer-based POS system, ensuring accuracy and compliance
• Conducted general office work, including clerical duties, such as answering customer phone inquiries and maintaining organized records.

• Used excellent customer service skills to interact with patients and staff in daily cleaning requests, complaint Handling, and Issue Resolution with the environmental service department call center
• Generated payroll and daily schedules and reports to assign duties to run shifts efficiently
• Managed calls for the housekeeping department call center inquiries and implemented resolutions on daily environmental service issues
• Inspected, turned over, and cleaned discharged rooms in a timely manner for new patient admissions
• Performed data entry using a Microsoft Office suite and a PC
• Supervised a team of fifteen or more housekeepers
• Filled in on housekeeping cleaning duties when needed
• Developed and implemented Training and Onboarding programs for housekeeping staff to ensure consistent high-quality cleaning standards and quality assurance
• Collaborated with various departments to identify and implement process improvements in patient flow and room turnover, resulting in improved efficiency and customer satisfaction.

• Performed daily operations in the cash and/or vault areas including verification, change order preparation, inventory management, opening and closing of facility, and vault check-in/out
• Resolved issues affecting production, order processing, and cash inventory
• Generated account reports and personally communicated with commercial account holders to address relationship-building, questions, concerns, and customer feedback
• Researched and investigated teller cash differences, for customer accounts and Federal Reserve deposits
• Resolved customer issues
• Validated counts and reconciled daily balances at the completion of the shift
• Ensured transactions followed company policies and procedures as well as state and federal laws and regulations
• Monitored and reported any deficiencies to the Branch Manager
• Trained new employees, cross-trained in other vault positions and performed other duties as needed.