Nikki Sticatto
Customer Service Representative
Manalapan,New Jersey
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Personal Assistant
Self Employed
Manalapan, New Jersey
05.2016 - Current
- Perform calendar management and scheduling of appointments for clients.
- Organize travel arrangements, including flights, transportation, and accommodation.
- Prepare documents such as reports, presentations, agendas, and correspondence.
- Provide administrative support via bookkeeping and bill paying.
ESL Teacher
VIPKID
Marlboro, NJ
04.2015 - 09.2022
- Developed and implemented lesson plans to meet the needs of English language learners.
- Provided individualized instruction to students with diverse backgrounds and abilities.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Assessed student progress through written tests, oral quizzes and other forms of assessment.
Customer Service Representative
Zarman Surgical Supply
Queens, NY
02.2005 - 03.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Business Management
Delaware State University
Dover, DE2008
Skills
- Active Listening
- Conflict/Complaint Resolution
- Consultative Sales
- Product Knowledge
- Calendar Management
- Client Relations
- Schedule Management
Timeline
Personal Assistant
Self Employed
05.2016 - Current
ESL Teacher
VIPKID
04.2015 - 09.2022
Customer Service Representative
Zarman Surgical Supply
02.2005 - 03.2015
Bachelor of Science - Business Management
Delaware State University
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