Nikki Stout
Minneapolis,MN
Summary
Detail-oriented and results-driven Social Media and Operations Associate with experience in managing social media platforms, creating engaging content, and implementing marketing strategies. Proficient in coordinating operational tasks, streamlining processes, and ensuring efficient workflow. A collaborative team player with strong communication skills and a passion for driving growth and engagement through digital channels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Media and Operations Associate
Bang Bang Salon
07.2024 - Current
- Assisting with day-to-day operational tasks such as inventory management and order processing
- Managing content creation and scheduling for multiple social media platforms to increase brand visibility and engagement
- Coordinating and maintaining inventory levels to ensure an adequate supply of products for fulfillment operations
Social Media Marketing Intern
Bang Bang Salon
10.2023 - 07.2024
- Monitored social media platforms for customer inquiries and feedback, ensuring timely responses and maintaining a positive brand reputation
- Developed and executing social media strategies to increase traffic and engagement on the Instagram platform
- Created and curated visually appealing content for Instagram including highlight reels, stories, and grid posts
- Analyzed Instagram insights to identify trends in media and optimize content to create growth
Guest Service Representative
Bubbly Paws
05.2021 - 09.2021
- Greeted and welcomed owners and dogs upon arrival, providing excellent customer service and addressing any inquiries or concerns promptly
- Checked owners and dogs in and out efficiently, and made sure accurate registration and payment processes
- Assisted in resolving guest complaints and issues in a swift and efficient manner
- Maintained and updated guest records and information and made sure all information remained confidential and accurate at all times
- Maintained a organized and clean store environment, including displays being fully stocked and that merchandise properly labeled
Inpatient Float Volunteer
Children's Minnesota Hospital
09.2017 - 03.2020
- Assisted in the daily care and comfort of patients in various units, providing support and companionship.
- Followed established infection control protocols and procedures to minimize the spread of harmful bacteria and viruses within the hospital setting.
- Provided emotional support and comfort to pediatric patients throughout their hospital stay.
Education
Bachelor of Arts - Strategic Communication: Advertising and Public Relations
University of Minnesota
Minneapolis, MN05-2024
High School Diploma -
Roseville Area High School
Roseville, MN05-2020
Skills
- Analytical and critical thinking skills
- Tenacious work ethic
- Navigating multiple social media platforms
- Attention to detail
Certification
Languages
American Sign Language
Intermediate (B1)
Timeline
Social Media and Operations Associate
Bang Bang Salon
07.2024 - Current
Social Media Marketing Intern
Bang Bang Salon
10.2023 - 07.2024
Guest Service Representative
Bubbly Paws
05.2021 - 09.2021
Inpatient Float Volunteer
Children's Minnesota Hospital
09.2017 - 03.2020
Bachelor of Arts - Strategic Communication: Advertising and Public Relations
University of Minnesota
High School Diploma -
Roseville Area High School
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