Nikki Thyfault
Auburn
Summary
High-achieving management professional with strong communication, organizational, and analytical capabilities. Committed to advancing operational effectiveness through team leadership and strategic planning. Proficient in aligning processes with business objectives, enhancing client satisfaction and compliance.
Overview
18
18
years of professional experience
Work History
Strategic Project Manager
Trace3
05.2023 - 03.2026
- Directed implementation of key enterprise platforms (LogicMonitor, Beeline, ServiceNow), aligning technology investments to strategic objectives, achieving 90%+ adoption, and reducing manual workflows by ~30%.
- Led development and implementation of strategic processes and projects, aligning operational initiatives with organizational goals.
- Partnered with executive stakeholders to reposition the Managed Services portfolio for enterprise-level clients, strengthening operational governance, delivery frameworks, and customer experience outcomes.
- Co-developed and launched new Managed Services offerings, establishing scalable operating models, support structures, and sales enablement strategies that expanded revenue channels and improved go-to-market execution.
- Streamlined go-to-market execution by developing support structures and sales enablement strategies, enhancing client engagement and service delivery.
- Conducted organization-wide operational assessments, identifying structural gaps and risk exposures; executed process redesigns that improved SLA performance and reduced service inefficiencies.
- Played a key role in post-acquisition integration management, aligning systems, governance models, and service delivery standards to ensure scalable growth and seamless client continuity.
- Managed initiative budgets ranging from $250K–$500K+, providing financial forecasting, executive reporting, and cost governance to ensure disciplined investment and on-time delivery.
Program Director – Account Management
HMS, Inc. (A Gainwell Technologies Company)
01.2021 - 05.2023
- Managed account portfolios across multiple products and State Government agencies totaling over $10M in annual revenue.
- Built and sustained executive-level relationships with clients and stakeholders, ensuring high contractual compliance and satisfaction.
- Directed program initiatives aligned with strategic goals to enhance program effectiveness and captured new revenue opportunities.
Sr. Program Manager – Account Management
HMS, Inc. (A Gainwell Technologies Company)
01.2016 - 01.2021
- Served as primary liaison for state government accounts, ensuring compliance with contractual obligations and exceeding SLAs.
- Produced and delivered performance and compliance reports to support transparency and regulatory adherence.
- Coordinated RFP process to enhance proposal quality, including requirements review and drafting responses.
Operations Supervisor – Estate Recovery & Subrogation
Health Management Systems, Inc.
01.2014 - 01.2016
- Supervised daily operations for a high-volume department, managing staff recruitment and performance evaluations.
- Provided training and mentorship to staff, enhancing team performance and retention rates.
- Recommended process improvements to optimize workflows and enhance operational effectiveness.
Operations Team Lead – Estate Recovery & Subrogation
Health Management Systems, Inc.
01.2008 - 01.2014
- Led subrogation team operations, ensuring HIPAA compliance and effectively managing high-volume caseloads.
- Coordinated with attorneys, insurers, and providers to efficiently resolve disputes and enhance case outcomes.
- Utilized database management systems to track case progress and maintain accurate documentation.
Education
Bachelor of Legal Studies -
Washburn University
Topeka, Kansas01-2018
Skills
Timeline
Strategic Project Manager
Trace3
05.2023 - 03.2026
Program Director – Account Management
HMS, Inc. (A Gainwell Technologies Company)
01.2021 - 05.2023
Sr. Program Manager – Account Management
HMS, Inc. (A Gainwell Technologies Company)
01.2016 - 01.2021
Operations Supervisor – Estate Recovery & Subrogation
Health Management Systems, Inc.
01.2014 - 01.2016
Operations Team Lead – Estate Recovery & Subrogation
Health Management Systems, Inc.
01.2008 - 01.2014
Bachelor of Legal Studies -
Washburn University