Nikki Tomov
Nashville,TN
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant/bar environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
**Currently living in Nashville, but will be moving back to the Chicago-land area in November.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Kid Rocks Honky Tonk
Nashville, TN
10.2020 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Processed payments accurately and efficiently with POS system.
Account Manager
Lifetime Athletic Club
Warrenville, IL
06.2017 - 03.2020
- Conducted market research to identify potential new customers.
- Utilized problem-solving skills when dealing with difficult customers.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Developed strategies to increase revenue from existing accounts.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Presented product features and advantages to potential customers during sales meetings.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed successful customer relationships to boost sales opportunities.
Human Resources Assistant
Five Star Senior Living
Arlington Heights, IL
01.2014 - 06.2017
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Advised managers on best practices related to performance management processes.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Monitored timekeeping records for accuracy and completeness.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
Education
Associate of Applied Science - Dietetics
William Rainey Harper College
Palatine, IL07-2015
Skills
- Order Management
- Guest Engagement
- Beverage Preparation
- Food inspection
- Supply Restocking
- Table Bussing
- Effective customer upselling
- Price memorization
- High-volume dining
- Point of Sale (POS) system operations
- Positive and professional
- Strong Work Ethic
Languages
Polish
Professional
References
References available upon request.
Timeline
Server/Bartender
Kid Rocks Honky Tonk
10.2020 - Current
Account Manager
Lifetime Athletic Club
06.2017 - 03.2020
Human Resources Assistant
Five Star Senior Living
01.2014 - 06.2017
Associate of Applied Science - Dietetics
William Rainey Harper College
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