Nikki Wheelock
Kuna,ID
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
10
10
years of professional experience
Work History
Business Operations Manager
Blower-Dempsay Corporation; DBA Pak West
Boise, ID
10.2019 - Current
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Worked in tandem with Sales and Operations Director to better understand business process and initiate improvements, helping company achieve goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Cultivated and strengthened lasting client relationships using strong communication and organization.
Production Planner
Blower Dempsay Corporation; DBA Pak West
Boise, ID
08.2014 - 10.2019
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Presented updated order and production status reports to sales staff and management every week.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
Customer Service
Blower Dempsay Corporation; DBA Pak West
Boise, I
10.2012 - 08.2014
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Researched client requests to create best possible solutions for diverse needs.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts - Business Management
Blue Mountain Community College
Pendleton, OR06.2003
Skills
- Public Speaking
- Reporting Tools
- Project Management
- Strong Interpersonal Communication
- Document Management System Software
- Client Service
- Business Planning and Strategy
- Inventory Accuracy
- Microsoft Office Proficiency
- Vendor and Supplier Management
- Materials Planning and Logistics
- Operations Management
Timeline
Business Operations Manager
Blower-Dempsay Corporation; DBA Pak West
10.2019 - Current
Production Planner
Blower Dempsay Corporation; DBA Pak West
08.2014 - 10.2019
Customer Service
Blower Dempsay Corporation; DBA Pak West
10.2012 - 08.2014
Associate of Arts - Business Management
Blue Mountain Community College
Similar Profiles
Soulasith SoyinthisaneSoulasith Soyinthisane
Production Worker at Pacific Western Container. A Blower-DempsayProduction Worker at Pacific Western Container. A Blower-Dempsay
FABIOLA CETTOFABIOLA CETTO
General Manager at Naturel West Corporation DBA The Iidea CompanyGeneral Manager at Naturel West Corporation DBA The Iidea Company
Margarita VirgenMargarita Virgen
Front Desk Receptionist at West Pak Avocado Inc.Front Desk Receptionist at West Pak Avocado Inc.