Nikki Williams
Denham Springs,LA
Summary
Talented skin care specialist knowledgeable in all areas of skin therapy, including administering facials. Strong business, sales, and customer service skills to meet spa goals and exceed client expectations. Experienced Medical Aesthetician skilled in laser and facial rejuvenation treatments. Connects with patients to promote services and ensure comfort throughout procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LSU Call Center
Baton Rouge
06.2023 - 02.2024
- Must be professional and articulate with a clear speaking voice
- Have excellent reading ability and pronunciation skills
- Be willing to speak to people over the phone while following a computer-assisted script verbatim
- Must be highly motivated to overcome respondent objections, meet completion quotas and follow survey protocol at all times.
Esther Salon & Spa, Medical Aesthetician
Denham Springs
01.2020 - 02.2023
- Key holder, consultations, facial services, set appointments
- Responded to all guest inquiries about the spa's services, product offerings, spa amenities and special requests
- Greeted guests upon arrival, check-in/check-out procedures
- Ensured that all areas are clean, presentable and stocked with adequate supplies
- Cashier, retail sales, beauty consultations, skin analysis, spa host.
DSLD, Administrative Assistant
Denham Springs
06.2018 - 07.2022
- Greet prospective residents, qualify and determine their needs and preferences, professionally present the available apartments, and close your tours
- Inspect inventory to ensure cleanliness and move in ready quality
- Answer incoming phone calls and handle each call whether a prospect, resident
- Contribute ideas to the Regional Manager for marketing and improving resident satisfaction
- Perform outreach marketing duties to drive traffic
- Correctly complete all lease applications, process application verification and notify prospective residents of results
- Complete all lease paperwork including related addenda per policy
- Accept rent and deposits
- Complete guest information form on all prospects and perform follow up per policy
- Organize and file/upload appropriate reports, leases and paperwork daily
- Attend company meetings.
Education
HammondHighMagnet
05.2009
Business -
Southeastern Louisiana University
Cosmetology -
Aveda Institute
Skills
- Call handling
- Data Entry
- Product Upselling
- Customer Service
- Laser hair removal expertise
- Spa treatment services expert
- Skin rejuvenation
- LED light therapy
- HydraFacials
- Licensed Cosmetologist
- Retail Sales
Training
Scrum Master Certificate, 2023
Certification
- Licensed Cosmetology
- Scrum Master
- Lash Extention
- Laser Hair removal
Timeline
LSU Call Center
06.2023 - 02.2024
Esther Salon & Spa, Medical Aesthetician
01.2020 - 02.2023
DSLD, Administrative Assistant
06.2018 - 07.2022
HammondHighMagnet
Business -
Southeastern Louisiana University
Cosmetology -
Aveda Institute
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