Nikki Zhao
Los Angeles,CA
Summary
Passionate product manager with a background in occupational therapy, committed to designing inclusive and impactful technology solutions. I thrive on understanding user needs and translating them into innovative products that improve social and emotional well-being. My goal is to create accessible products that empower users and enhance their everyday lives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Manager
Embodied
01.2021 - Current
- Developed and launched a content program and social AI model for a companion robot, achieving clinical efficacy in improving social and emotional skills for over 70% of users
- Spearheaded feature development that drove a 50% increase in product ratings by addressing key pain points gathered from targeted user testing
- Conducted market analysis and created targeted user personas, leveraging findings to establish a user-focused product strategy and develop feature roadmaps
- Built strategic roadmaps that mapped the customer journey and outlined feature priorities to align with both user needs and business goals
- Led comprehensive testing cycles with cross-functional teams, translating findings into bug fixes and product updates to drive continuous improvement
- Synthesized performance metrics into actionable insights, regularly presenting to stakeholders to inform strategic decision-making and drive alignment across teams
UX Researcher and Therapeutic Design Lead
Embodied
08.2016 - 01.2021
- Published studies validating the product's efficacy in enhancing children’s social and emotional skills, informing data-backed design improvements
- Guided beta testing efforts by analyzing qualitative and quantitative user data, advocating for user needs, and recommending customer-focused features to the development team
Occupational Therapist
Nikki Hurst, LLC
08.2016 - 01.2020
- Created goals, developed treatment plans, and implemented client-centered, occupation-based interventions for patients
Education
Doctor of Occupational Therapy -
University of Southern California
01.2017
Master of Science - Occupational Therapy
University of Southern California
01.2016
Bachelor of Arts - Psychology
California State University, Stanislaus
01.2010
Skills
- Product Strategy & Development
- User Research & Personas
- Data-Driven Decision Making
- Product Road Mapping & Feature Prioritization
- Agile Methodology/Jira
- User and UX Research
- Customer-Centric Design
- Social Impact Technologies
- Generative AI Models
- KPI Tracking
- Project Planning
- Cross Functional Leadership
Certification
- Neurodiversity Affirming Design
- ADHD and Autism Treatment
- Social AI Models
- Companion Robotics
- DJing
- Electronic Dance Music
Timeline
Product Manager
Embodied
01.2021 - Current
UX Researcher and Therapeutic Design Lead
Embodied
08.2016 - 01.2021
Occupational Therapist
Nikki Hurst, LLC
08.2016 - 01.2020
Master of Science - Occupational Therapy
University of Southern California
Bachelor of Arts - Psychology
California State University, Stanislaus
Doctor of Occupational Therapy -
University of Southern California
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