Nicolle Morea
Groveland,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Inspector
Rentokil-Terminix
Orlando, FL
12.2024 - Current
- Conducted thorough inspections of facilities for pest management compliance.
- Collaborated with team members to identify pest control issues effectively
- Investigated customer complaints regarding product quality, reliability, or performance issues.
- Coordinated with other departments to align inspection processes with overall goals.
Health and Wellness Coach
Self Employed Services
Orlando, Florida
11.2021 - 12.2024
- Developed personalized wellness plans for clients based on individual needs.
- Conducted one-on-one coaching sessions to guide clients in healthy lifestyles
Special Needs Nanny
Self Employed
Gainesville, Florida
06.2013 - 12.2021
- Collaborated with other professionals involved in the care of the child including doctors, therapists, teachers.
- Administered medications according to doctor's orders while also monitoring side effects or reactions to treatments and medications if any.
- Established trusting relationships with clients by demonstrating kindness, patience, empathy and understanding towards them at all times.
Patient Financial Services Representative
North Florida Regional Hospital
Gainesville, FL
12.2006 - 09.2008
- Contacted third party payers regarding unpaid claims or denied claims for further investigation and resolution.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Ensured HIPAA compliance when handling confidential patient information.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Verified eligibility for patients prior to appointment scheduling.
Education
Associate of Science - Physical Therapy
Seminole State College of Florida
Sanford, Florida, FL 01.2022 - 12.2025
Skills
- Effective communication
- Client education
- Computer proficiency
- Team collaboration
- Prospecting skills
- Body mechanics
- Leadership and coaching
- Wellness coaching
Certification
Licensed termite inspector
Accomplishments
- Highest leads for partners in growth sales
- 5.0 Google reviews by customers
References
References available upon request.
Timeline
Inspector
Rentokil-Terminix
12.2024 - Current
Associate of Science - Physical Therapy
Seminole State College of Florida
01.2022 - 12.2025
Health and Wellness Coach
Self Employed Services
11.2021 - 12.2024
Special Needs Nanny
Self Employed
06.2013 - 12.2021
Patient Financial Services Representative
North Florida Regional Hospital
12.2006 - 09.2008