Nicole McConnell
Carlisle
Summary
Dynamic Operations Coordinator with a proven track record at Techmetals, excelling in streamlining workflows and enhancing team collaboration. Skilled in data analysis and customer relationship management, I leverage strong problem-solving abilities to drive operational efficiency and deliver exceptional service. Committed to achieving results and fostering productive environments.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Techmetals
Dayton
04.2024 - Current
- Coordinated daily operations to ensure efficiency and compliance with company standards.
- Facilitated communication between departments to streamline workflow and improve collaboration.
- Assisted with the organization and execution of operational processes.
- Managed communications between departments to ensure efficient operations.
- Liaised between customers and management to ensure smooth operations delivery.
Customer Service Representative
Crane Consumables
Middletown
03.2022 - 04.2024
- Provide administrative support to executives and act as the primary point of contact for incoming phone calls, addressing inquiries, and resolving purchaser concerns.
- Utilize in-depth knowledge of company products to offer helpful suggestions and recommendations to customers.
- Educated customers about product features and benefits during calls.
- Assisted customers with product inquiries and order placements effectively.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintain an accurate, concise, and error-free database through data entry of consumer information.
- Administer multiple computer systems and applications, using search tools to find information.
Sales Associate
Menards
Miamisburg
03.2021 - 08.2021
- Greeted and proactively assisted customers in locating merchandise efficiently.
- Enhanced sales through effective customer relationship building and suggestive selling techniques.
- Maintained visual presentation standards by keeping products replenished and ensuring store cleanliness.
Production
Cleveland Cliffs
Middletown
07.2018 - 03.2021
- Provided coaching to new employees on machinery operation and safety guidelines.
- Ensured safe workspaces by identifying and eliminating hazards and obstacles.
- Organized the workspace to support productivity and reported deficiencies to appropriate personnel.
Customer Care Representative
Assurant Specialty Property
Springfield
04.2016 - 07.2018
- Standardized communications by following scripts to promote uniformity.
- Compiled customer information to prepare product or service reports.
- Assessed the validity of complaints and determined possible causes by collecting and examining relevant information.
- Maintained up-to-date records of customer interactions and transactions by cataloging details of inquiries or complaints.
Education
Associate of Applied Science - Business Management
Sinclair Community College
Dayton, OH12-2025
High School Diploma -
Fairmont High School
Kettering, OH06-2009
Bachelor of Science - Organizational Leadership
Wright State University
Dayton, OHSkills
- Adaptability
- Attention to detail
- Customer service and support
- Time management
- Decision making
- Problem solving
- Teamwork
- Data entry and analysis
- Microsoft Office Suite
- Order processing
- Communication skills
- Problem resolution
- Operations coordination
- Customer relationship management
- Productivity management
- MRP and ERP systems
- Project planning
Timeline
Operations Coordinator
Techmetals
04.2024 - Current
Customer Service Representative
Crane Consumables
03.2022 - 04.2024
Sales Associate
Menards
03.2021 - 08.2021
Production
Cleveland Cliffs
07.2018 - 03.2021
Customer Care Representative
Assurant Specialty Property
04.2016 - 07.2018
Associate of Applied Science - Business Management
Sinclair Community College
High School Diploma -
Fairmont High School
Bachelor of Science - Organizational Leadership
Wright State University