Amber Luttrell
North Plains,OR
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Highway Heavy Hauling
06.2025 - Current
- Broker truck loads
- Send Rate Cons
- Monitor outside carriers ensuring they are ontime and follow rate conditions
- Vet outside carriers ensuring proper COI w/our company added as Cert holder, carrier agreement signed, protocols followed
- Create work orders for internal and external drivers
- Ensure drivers have all necessary information for each load, including load time, site contacts, locations or pin drops for locations
- Calculate driver billed hours, turn into HR
- Check driver weight configurations for daily activities, check oversize permit weight configurations and routes
- Obtain permits for oversized loads
- Monitor DOT items including driver MVR, driver medical certs, driver logs, fleet registration, monthly mileage report, IFTA report, UCR, MSC150
- Send Monthly Insurance reports
- Maintain current COI's for contractors
- Monitor driver safety
- Send bid letters for jobs
- Back up to all positions of the business
- WA pilot car certified
- General Administrative tasks
- Manage driver HOS
- Managed fleet fueling account (onsite fueling and card lock)
- Manage Fleet Annual Oversize Dimension permits to keep the fleet in compliance on the road
- Boost productivity by establishing effective communication channels between departments.
- Coordinate logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Contribute to the development of departmental policies and procedures ensuring consistency across the organization.
- Assist in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Maintain accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Positively interact with drivers, upper management and shop department, which helped improve overall communication.
- Negotiate contracts with carriers to secure competitive rates and reliable service.
- Develop and maintained relationships with clients, ensuring satisfaction and repeat business.
- Coordinate shipments, tracking progress and resolving issues proactively to minimize delays.
- Develop strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiate competitive rates with carriers, resulting in cost savings for customers.
- Track shipments and trucks out on deliveries.
- Secure repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Coordinate shipments, ensuring seamless transportation from origin to destination points.
Logistics Supervisor
Far West Recycling
12.2019 - 06.2025
- Lead a team of 5 CDL drivers
- Manage our Fleet keeping up with DOT inspections, Oregon Mileage Taxes, IFTA Taxes and regular maintenance
- Daily use of Excel to track and monitor multitude of data
- Developed and implemented comprehensive logistics plans to optimize supply chain efficiency
- Collaborated with cross-functional teams to coordinate transportation, warehousing, and distribution activities
- Utilized forecasting models and demand analysis to accurately predict future inventory shipping needs
- Negotiated contracts with carriers to secure cost-effective transportation services
- Monitored shipment schedules and tracked delivery progress to ensure on-time arrivals
- Identified areas for process improvement and implemented strategies to enhance operational efficiency
- Analyzed data on shipping routes, modes of transport, and carrier performance to identify opportunities for cost savings
- Coordinated customs clearance procedures for international shipments in compliance with applicable regulations
- Collaborated with vendors and suppliers to resolve any logistical issues or delays in the supply chain process
- Led cross-functional teams in the successful implementation of new logistics processes or systems
- Served as the main point of contact for logistics-related inquiries from internal and external stakeholders
- Developed and maintained strong relationships with carriers, suppliers, and warehouse personnel
- Collaborated with sales and marketing teams to ensure timely pickups
- Coordinated with drivers, technicians, and other personnel to schedule and assign work orders based on priority and availability
- Monitored real-time GPS tracking systems to track the location of vehicles and ensure timely pick ups of goods
- Collaborated with other departments to resolve any issues or delays in dispatched pickups
- Provided guidance and support to drivers during high-pressure situations or emergencies
- Ensured compliance with company policies, industry regulations, and safety standards in all driver operations
- Served as the main point of contact for customers regarding inquiries, complaints, or requests for updates on service status
- Collaborated with IT department to implement new software solutions for more efficient tracking of vehicles and assignments
Supervisor
Starbucks
08.2019 - 12.2019
- Team Leadership:
- Managed a team of 4-8 baristas, ensuring smooth operations and high-quality customer service
- Motivated and coached team members to achieve performance goals
- Effectively delegated tasks and responsibilities to optimize workflow
- Resolved conflicts and addressed team issues promptly and professionally
- Training and Development:
- Trained new hires on store procedures, Starbucks products, and customer service standards
- Provided ongoing training and development opportunities to enhance team skills
- Store Operations:
- Managed daily store operations, including opening and closing procedures
- Ensured adherence to Starbucks standards for product quality and cleanliness
- Maintained accurate inventory control and minimized waste
- Optimized workflows to improve efficiency and speed of service
- Customer Service:
- Provided exceptional customer service and resolved customer issues effectively
- Maintained a positive and friendly atmosphere for customers and team members
- Proactively addressed customer needs and ensured customer satisfaction
- Cash Handling and POS Systems:
- Accurately handled cash transactions and reconciled end-of-shift reports
- Proficiently used POS systems and other store technology
Administrative Specialist
Contour chiropractic clinic
01.2016 - 08.2019
- Managed daily operations of a busy chiropractic office, overseeing scheduling, patient intake, and billing processes
- Utilized electronic health record (EHR) system, reducing paperwork and improving accuracy of patient records
- Collaborated with healthcare providers to coordinate patient care plans and ensure timely delivery of services
- Maintained inventory of medical supplies and equipment, ensuring availability for patient treatments
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Coordinated staff schedules to optimize coverage during peak hours while minimizing overtime expenses
- Trained front desk staff on effective communication techniques resulting in increased positive feedback from patients
- Assisted chiropractors during examinations/treatments as needed ensuring smooth flow of operations
- Managed the maintenance/upkeep of treatment rooms/office space ensuring cleanliness/compliance with safety standards
- Mentored new hires on office procedures, software systems, and best practices for efficient workflow
- Investigated patient complaints/concerns promptly, resolving issues effectively while maintaining professionalism
Coffee Shop Manager
Market Express Espresso
10.2009 - 03.2019
- Managed daily operations: including opening/closing procedures, staff scheduling, and ensuring smooth customer flow.
- Hired, trained, and supervised baristas, fostering a positive and productive work environment.
- Implemented and maintained quality control standards: ensuring consistent product quality and a clean, safe environment.
- Managed inventory and ordering: effectively tracking stock levels, minimizing waste, and ensuring timely replenishment of supplies.
- Developed and implemented marketing strategies: to increase sales and customer engagement, including promotions and social media campaigns.
- Managed budgets and financial performance: tracking revenue, expenses, and profitability, and implementing cost-saving measures.
- Resolved customer issues and complaints: maintaining a high level of customer satisfaction and building positive relationships.
- Ensured compliance with food safety regulations: adhering to health codes and sanitation standards.
- Motivated and developed staff: providing opportunities for growth and recognition.
- Customer Service: Demonstrated ability to provide exceptional customer service and resolve issues effectively.
- Communication: Strong verbal and written communication skills, including active listening and clear instruction.
- Interpersonal Skills: Ability to build rapport with customers and staff, fostering a positive and collaborative environment.
- Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities effectively.
- Problem-Solving: Ability to identify and resolve issues quickly and efficiently.
- Inventory Management: Proficient in inventory control, ordering, and stock management.
- Financial Management: Experience in budgeting, forecasting, and managing expenses.
- POS Systems: Proficient in using point-of-sale systems.
- Food Safety: Knowledge of food safety regulations and best practices.
- Coffee Knowledge: Understanding of coffee preparation, brewing methods, and different coffee products.
Administrative Assistant
Farmers Insurance Group
07.2008 - 10.2009
- Customer Service:
- Consistently provided excellent customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Communication:
- Effectively communicated with clients, agents, and internal teams via phone, email, and in-person interactions.
- Organization:
- Maintained organized records, files, and databases, ensuring efficient access and retrieval of information.
- Time Management:
- Effectively managed multiple tasks and deadlines, prioritizing workload to meet objectives and maintain efficiency.
- Problem-Solving:
- Proactively identified and resolved issues, implementing solutions to ensure smooth operations.
- Teamwork:
- Collaborated effectively with team members to achieve common goals, fostering a positive and productive work environment.
- Adaptability:
- Successfully adapted to changing priorities and demands, demonstrating flexibility and resourcefulness.
- Policy Processing:
- Assisted in processing insurance policies, including new applications, renewals, and endorsements.
- Claims Support:
- Provided administrative support for claims processing, including gathering information, preparing documentation, and communicating with claimants.
- Customer Inquiries:
- Responded to customer inquiries regarding policies, claims, and other insurance-related matters.
- Agency Support:
- Provided administrative support to insurance agents, including scheduling appointments, preparing reports, and managing correspondence.
- Data Entry:
- Accurately entered and maintained data in insurance-related systems, ensuring data integrity and accuracy.
- Industry Knowledge:
- Demonstrated a strong understanding of insurance products, policies, and procedures.
- Compliance:
- Maintained awareness of relevant insurance regulations and compliance requirements.
- Software Proficiency:
- Proficient in using insurance-specific software, including policy management systems, claims processing software, and CRM systems.
Education
High school or equivalent -
Glencoe
06.2000
Skills
- Team Leadership
- Self motivation
- Adaptability
- Reliability
- Task prioritization
- Scheduling and coordinating
- Hiring and training
- Customer Service
- Manager
- Supervisor
- Fleet Management
- Time Management
- Coordinator
- Training and mentoring
- Goal oriented
- Decision-making
- Strategic planning
- Process improvement
- Negotiation
- Conflict resolution
- Business administration
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Multitasking Abilities
- Adaptability and flexibility
- MS office
- Interpersonal skills
- Customer relations
Certification
Driver's License
Timeline
Operations Coordinator
Highway Heavy Hauling
06.2025 - Current
Logistics Supervisor
Far West Recycling
12.2019 - 06.2025
Supervisor
Starbucks
08.2019 - 12.2019
Administrative Specialist
Contour chiropractic clinic
01.2016 - 08.2019
Coffee Shop Manager
Market Express Espresso
10.2009 - 03.2019
Administrative Assistant
Farmers Insurance Group
07.2008 - 10.2009
High school or equivalent -
Glencoe