Joshua Shudra
Cypress,TX
Summary
Demonstrated team leader with staff management and development experience. Previous experience in public relations, event planning, construction and customer service; looking to use these skills to further a career with nonprofit organizations. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Cottonwood Gulch Expeditions
09.2024 - Current
- Help oversee 14 vehicles and facilities at the Albuquerque office
- Support projects and events at Cottonwood Gulch Basecamp in Thoreau, NM
- Provide pre and post trek support for school treks
- Work with Operations Manager to repair gear and come up with a strategy for replacing aging and broken gear
YCC Programs Staff
Cottonwood Gulch Expeditions
06.2024 - 08.2024
- Established positive relationships with and mentored 15- to 19-year-old members of the Zuni Mountains Youth Conservation Corp
- As a staff member I worked with the YCC crew to clear .8 miles of overgrown trail in the Cibola Mountains
- Worked alongside YCC crew and a member of Natural Curiosity in the Aldo Leopold Wilderness to refurbish and build 1.7 miles of trails
- Planted native vegetation in exclosures and worked to revitalize the pollinator garden alongside the rangers of the Smoky Bear Ranger District
- Taught tool safety to crew members
Claims Adjuster
The Hartford
01.2024 - 05.2024
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations
- Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Maintained detailed records of all claim activities in a computer system for accurate tracking purposes
Apprentice Plumber
S&B Plumbing
10.2020 - 09.2023
- Installed, repaired, and maintained plumbing fixtures and systems in both residential and commercial buildings
- Worked closely with other tradespeople to ensure that all installations were done correctly according to code requirements
- Checked in and restocked material orders placed by the General Manager
- Helped maintain inventory of incoming and outgoing materials
- Read blueprints or technical diagrams in order to determine the layout of the system prior to installation
- Communicated effectively with contractors and customers regarding their needs and expectations
General Manager
Becks Prime
05.2019 - 07.2020
- Handles multiple responsibilities simultaneously including hiring new employees, balancing food costs, completing administrative tasks, and ordering restaurant supplies
- Counts and maintains monthly inventory through inventory management
- Creates the weekly schedule, ensuring appropriate shift coverage based on forecasted business levels, resulting in consistently maintaining lowest labor cost within company
- Oversees yearly restaurant P&L statement in all major categories to between .4% and 6.6% below the company average
- Maintains and builds a clientele of regular customers through relationship building and maintaining company standards in all areas
Assistant Manager
Becks Prime
04.2018 - 05.2019
- Assisted General Manager in day-to-day functions of the restaurant including labor control, staff management and schedule writing
- Ensured quality control of food while expediting and delivering orders to customers
- Handled negative guest interactions and feedback in a positive manner and in keeping with company standards
- Worked alongside General Manager and other Assistant Managers during the hiring and training of new employees for both front and back of house
Education
BACHELOR OF ARTS (B.A.) - COMMUNICATION
Schreiner University
Kerrville, TX12.2012
Skills
- Proven Leadership Experience
- Mentorship Experience
- Investigation Documentation
- Customer Interaction
- Food Service Background
- Critical Thinking
- Team Leadership
- Multitasking Abilities
Certification
- WFA Certified
- USDA Certified Class A Crosscut Sawyer
Awards
- Eagle Scout (Class of 2007)
- Order of the Arrow's Founder's Award Recipient
- Order of the Arrow Vigil Honor Member
Timeline
Operations Coordinator
Cottonwood Gulch Expeditions
09.2024 - Current
YCC Programs Staff
Cottonwood Gulch Expeditions
06.2024 - 08.2024
Claims Adjuster
The Hartford
01.2024 - 05.2024
Apprentice Plumber
S&B Plumbing
10.2020 - 09.2023
General Manager
Becks Prime
05.2019 - 07.2020
Assistant Manager
Becks Prime
04.2018 - 05.2019
BACHELOR OF ARTS (B.A.) - COMMUNICATION
Schreiner University