Nikkisha Fletcher
San Jancinto,USA
Summary
Experienced and compassionate DSP with a background as a medical receptionist. Offers 4 years of dedicated support to individuals with diverse disabilities. Skilled in providing personalized assistance in daily living activities and fostering effective communication. Known for building positive relationships and prioritizing client safety and well-being across various settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Direct Support Professional
BOT
02.2024 - Current
- Developed and followed individualized care plans tailored to each client's unique needs and preferences.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Transported individuals to events and activities and shopping trips.
- Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
Receptionist
Riverwalk Post Acute Rehabilitation Hospital
03.2022 - Current
- Emphasizing patient care and office management
- Collaborating with medical professionals and administrative staff
- Developing communication and interpersonal skills
- Adaptability and flexibility
- Professionalism and ethics
- Organization and record keeping
- Teamwork and collaboration
- Customer service and patient care
Senior Guest Service Representative
March Air Reserve Base Lodging
07.2000 - 10.2019
- Assisted staff with payment issues and guest satisfaction
- Processed guest check-ins, room assignments, and outs
- Anticipated sold-out situations and arranged alternative accommodations
- Resolved late and disputed charges
- Answered guest calls, messages, and concerns
- Coordinated with Housekeeping to track room readiness
- Processed daily reports and identified special requests
- Reviewed shift logs and documented information
- Assisted management in employee training and coaching
- Reported accidents, injuries, and unsafe work conditions
- Maintained positive working relationships
- Adhered to quality expectations and standards
Education
english, math and computers
John C Fremont
Los Angeles, CA01.1988
Skills
- Compassionate caregiving
- Decision-making support
- Time management
- Behavior redirection
- First aid and CPR/AED certified
- Client documentation
- Recreational activities
- Multitasking and organization
- Organization and time management
- Critical thinking
- Telephone etiquette
- Administrative support
Certification
Certified Guest Service Representative: American Hotel & Lodging Educational Institute, Hospitality Administration & Management 2010
Timeline
Direct Support Professional
BOT
02.2024 - Current
Receptionist
Riverwalk Post Acute Rehabilitation Hospital
03.2022 - Current
Senior Guest Service Representative
March Air Reserve Base Lodging
07.2000 - 10.2019
english, math and computers
John C Fremont
Certified Guest Service Representative: American Hotel & Lodging Educational Institute, Hospitality Administration & Management 2010
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