Nikkita Bradley
The Colony,TX
Summary
Enthusiastic Market Research Interviewer expertly interacting with survey participants. Effectively presents information to gather unbiased analysis of customer passion about political, social and consumer topics. Compiles interviewee responses in handwritten and digital format.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Market Research Interviewer
Promark Research
Houston, TX
08.2021 - 02.2023
- Placing out bound calls to collect information for a national research firm to meet standards of company and(CPH) Competes Per Hour.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Survey questions are standardized and must be read verbatim to meet the quality of the clients and several different survey campaigns.
- Responsible for eliminating bias and maintaining confidentiality of the information gathered during the survey.
Fort-Bend County Toll Road Customer Service Representative
SWC Group
Dallas, TX
05.2018 - 02.2020
- Utilized computing mathematical skills, accounted for monies received and provide customers with a receipt after payment by online system or via email.
- Assisted with customers disputes when placed online or by other agencies we worked with such as (HCTRA, TX DOT, NTTA.
- Gave resolution to patron issues in compliance with company policies, also handled and escalated supervisor calls. Provided exceptional customer service or travel information to motorists.
- Has knowledge of working with several programs to assist with daily work routines such as Zendesk, online faxing/receiving by Microsoft office. Trained new employees in company policies, procedures, and data entry.
Market Research Interviewer
Nielsen Audio
Dallas, TX
03.2016 - 06.2018
- Placing outbound telephone calls to households across the United States to enlist the household's cooperation to participate in a survey or to recruit them to participate in a Diary, Sample Preparation calls, Panel, or to place additional calls to client-specific studies, and placing reminder calls to respondents.
- Conducted in-depth interviews with target customers to understand their needs and preferences.
- Listen to and accurately capture respondent answers over the phone. Persuade reluctant respondents to participate in surveys and diaries. Maintain confidentiality of procedures, scripts, and respondent information.
Hotel Guest Service Agent
Hospitality Staffing Solutions
Dallas, TX
03.2015 - 12.2015
- Cleaning guest rooms, corridors, lobbies, stairways, elevators, and lounges. Organizing work schedule from the room status list, arrivals, and departures.
- Distribute linen, towels, and room supplies using wheeled carts or by hand.
- Restocking room supplies, such as drinking glasses, soaps, shampoos, writing supplies, mini bar, and replacing dirty linens with clean items.
Hotel Guest Service Agent
Labor Staffing with Marriott Hotel
Memphis, TN
01.2012 - 11.2013
- Obtained list of vacant rooms to be cleaned immediately, and list of prospective check-outs.
- Examined rooms, halls, and lobbies to determine the need for repairs, replacement of furniture or equipment, and recommendations to management.
- Contact housekeeping or maintenance staff when guests report problems, and advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Education
12 -
Fairley High School
Memphis, TN05.2005
Skills
- Attentiveness and Clear Communication Skills
- Knowledge of the Product and Interpersonal skills
- Multitasking and Time Management Skills
- Prioritizing and Organization skills
- Initiative and problem-solving ability
- Zendesk and Interview techniques
Certification
- Language Arts Achievement Certificate, 2004 and Attend Rama Extravaganza, 2005
- CPR Training Class Certificate, 2005
- CPR Training Class Certificate, 2008
- Certificate of Achievement for Outstanding Service, 2004
- Received several Certificates for Outstanding Production and Quality, 2016
- Received a Certificate for Most Valuable Player-Training New Trainees, 2019-2020
Personal Information
Title: Customer Service Representative/Remotely
Languages
English, Expert
Timeline
Market Research Interviewer
Promark Research
08.2021 - 02.2023
Fort-Bend County Toll Road Customer Service Representative
SWC Group
05.2018 - 02.2020
Market Research Interviewer
Nielsen Audio
03.2016 - 06.2018
Hotel Guest Service Agent
Hospitality Staffing Solutions
03.2015 - 12.2015
Hotel Guest Service Agent
Labor Staffing with Marriott Hotel
01.2012 - 11.2013
12 -
Fairley High School
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