Nikkiva Hall
Memphis,TN
Summary
I'm a dedicated customer service professional with a strong background in security and team leadership. I pride myself on my ability to connect with customers and challenge situations. I pay close attention to detail when documenting customer interactions with me, ensuring their concern and inquiries are met. My focus is always on finding solutions that not only meet company standards but also genuinely help the customer. My goal is to create a welcoming environment.
Overview
7
7
years of professional experience
Work History
Enrichment Teacher
AmeriCorps Program
Memphis, Tennessee
09.2025 - 12.2025
- Academic support with math and reading, homework assistance
- Enrichment Activities supporting art and crafts, dancing, and others
- Mentoring and fostering their Social and Emotional learning
- Tracking every student's log with their progress, managing attendance
- making notes for each student
SECURITY OFFICER
Graceland Elvis Entertainment
Memphis, Tennessee
05.2023 - 09.2025
- Ensure effective monitoring of premises.
- Responded promptly to security incidents and emergencies.
- Collaborated with the team to enhance communication and security protocols.
- Managed inbound and outbound calls to ensure effective communication.
- Processed money transactions accurately at the point of sale.
- Entered data accurately into the system to maintain information integrity.
Security Guard
Allied Universal
Memphis, Indiana
03.2020 - 05.2023
- Executed routine patrols, promptly identifying and resolving safety issues to maintain secure environment.
- Ensured the confidentiality of client and visitor personal information through vigilant security measures.
- Supported crisis management efforts, effectively mitigating conflicts.
- Welcomed customers upon entry, providing immediate assistance and information to enhance visitor experience.
- handling inbound and outbound calls and transferring them over to the right direction
shift lead
Nike Warehouse
Memphis, Tennessee
06.2019 - 02.2020
- Oversaw daily warehouse operations, boosting team efficiency and maintaining quality standards.
- Implemented shift scheduling, achieving measurable improvements in productivity.
- Established performance metrics, enhancing team accountability and operational efficiency.
Education
High School Diploma -
Hillcrest
Memphis, TN05-2018
Skills
- Adaptability
- Attention to detail
- Critical thinking
- Work ethic/ reliability
- Progress tracking
- Customer Support
- Community Outreach
- Administrative Coordination
- Call Handling
- Data Analysis
- Business Process Improvement
- Organizational Development
- Executive Communication
- Complex problem solving
Timeline
Enrichment Teacher
AmeriCorps Program
09.2025 - 12.2025
SECURITY OFFICER
Graceland Elvis Entertainment
05.2023 - 09.2025
Security Guard
Allied Universal
03.2020 - 05.2023
shift lead
Nike Warehouse
06.2019 - 02.2020
High School Diploma -
Hillcrest