Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikkiyah Brown

Houston,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
10.2023 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Shift Manager

CVS Pharmacy
10.2021 - 10.2023
  • Work effectively with store management and store crews
  • Effectively communicate information both to and from store management and crews
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Spa Manager

Ogle School Hair, Skin, Nails
07.2021 - 05.2022
  • Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance
  • Be knowledgeable on the different services offer; facials, massages, hair, tanning
  • Assisted each technician to consistently increase guest retention and service sales and maintain minimum retail sales goals.
  • Enhanced customer satisfaction by implementing innovative spa services and treatments.
  • Streamlined appointment scheduling for improved efficiency and increased bookings.

Esthetician

Megan Michelle Esthetics
05.2021 - 08.2021
  • Provide high-quality facial treatments that address skincare concerns.
  • Remove hair by exfoliation, waxing, threading, or with chemicals.
  • Performing skin assessments to identify problems and the right course of action.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.

Education

Facial/Esthetics - Master Aesthetician

Ogle School of Hair, Skin & Nails
Stafford, TX
05.2022

High School Diploma -

Texas Southern University
Houston, TX
03.2020

High School Diploma -

Lewisville High School
Lewisville, TX
06.2018

Skills

  • Workflow Optimization
  • Regulatory Compliance
  • Insurance Billing
  • HIPAA Compliance
  • Drug Classification Knowledge
  • Pharmacology Knowledge
  • Medical Terminology
  • Safety Compliance
  • Inventory Control
  • Infection Control
  • Facility Maintenance

Certification

  • Esthetician
  • DermalogicaPRO
  • Ombré Powder Brows


Timeline

Pharmacy Technician

CVS Pharmacy
10.2023 - Current

Shift Manager

CVS Pharmacy
10.2021 - 10.2023

Spa Manager

Ogle School Hair, Skin, Nails
07.2021 - 05.2022

Esthetician

Megan Michelle Esthetics
05.2021 - 08.2021

Facial/Esthetics - Master Aesthetician

Ogle School of Hair, Skin & Nails

High School Diploma -

Texas Southern University

High School Diploma -

Lewisville High School

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