Nikko Bustillo
Piscataway,NJ
Summary
IT Specialist with background in managing tech stacks, including Entra ID, Microsoft 365, and Pulseway (RMM). Experienced in providing reliable technical support to 50+ end users while maintaining secure digital communications via Mimecast and MFA. Ensuring zero-fail audio/visual performance for conference rooms and high-classified meetings. Committed to maintaining system health through proactive monitoring and providing high quality technical assistance while continuing to grow my expertise in modern IT infrastructure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Help Desk / AV Specialist
New Jersey State Bar Association
08.2022 - Current
- Provide support for 50+ end-users, managing hardware lifecycles and software troubleshooting.
- Managed Identity and Access Management (IAM) protocols using Entra ID and AD to ensure secure user authentication; specialized in the configuration and troubleshooting of MFA services, including Duo Security and Microsoft Authenticator, to mitigate unauthorized access risks.
- Administer SaaS programs such as Zoom (meetings and webinars), Adobe Creative Cloud, WordPress, and CRM based software.
- Utilize RMM services such as Pulseway to monitor system health, remote support, and automate patching for workstation fleet.
- Orchestrate secure audio/visual setups for conference rooms for government and high classified individuals ensuring complete confidentiality.
Application Processor
J.Knipper & Co.
08.2020 - 12.2020
- Processed between 50 - 100 patient applications within Salesforce, identifying and resolving data barriers to ensure accurate validation.
- Applied rigorous attention to detail ensure every patient application was accurately evaluated and processed according to strict company ethic standards.
Data Entry Clerk/Office Administrator
Tender Touch Rehabilitation Services
11.2017 - 08.2020
- Maintained accuracy when documenting patient information/data while adhering to HIPAA compliant standards.
- Executed data entry requests within strict timeframes, consistently meeting quality and productive work flow.
- Managed front-office operations, including coordinating patient schedules for therapists, handling of office supplies, medical supplies, and equipment.
- Acted as the primary point of contact for clients and staff, and directing inquiries to appropriate departments.
- Systematized the organization of 20–40 patient files daily, categorizing records by urgency to ensure therapists prioritized the most outstanding sessions and met critical treatment deadlines
Education
Associate of Science - Computer Science
Middlesex College (Formerly Middlesex County College)
Edison, NJ06-2022
Skills
- Cloud & Identity Management
- Security & Compliance
- Systems & Monitoring
- Software & SaaS
- Audio/Visual & Hardware
Certification
Microsoft 365 Certified: Fundamentals (MS-900)
Issued: Dec. 2023
Timeline
IT Support Help Desk / AV Specialist
New Jersey State Bar Association
08.2022 - Current
Application Processor
J.Knipper & Co.
08.2020 - 12.2020
Data Entry Clerk/Office Administrator
Tender Touch Rehabilitation Services
11.2017 - 08.2020
Associate of Science - Computer Science
Middlesex College (Formerly Middlesex County College)