Nikkole Sexton, RN
Helenwood,TN
Summary
Experienced Registered Nurse with over 26 years of experience in various nursing fields. Goal driven and detail oriented. Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Information Contact Center Team Lead
Inizio Engage
04.2023 - Current
- Assisted patients with insurance inquiries, ensuring proper documentation and coverage for medical services.
- Maintains excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.
- Accurately collects information required by individual programs and correctly document data in specific project databases.
- Exhibits effective communication and tele management skills.
- Displays flexibility within department to maximize utilization including performing administrative and non-telecommunication duties as needed.
- Participated in quality improvement initiatives to enhance the overall standards within the organization.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted thorough literature reviews to support the creation of evidence-based responses for complex inquiries.
Medical Information Specialist II
Ashfield Healthcare, LLC
05.2022 - 04.2023
- Improved overall customer satisfaction by promptly addressing inquiries from patients, caregivers, and healthcare providers.
- Contributed to positive team dynamics by supporting colleagues in completing high-priority tasks during peak periods.
- Enhanced patient care by providing accurate and timely medical information to healthcare professionals.
- Upheld HIPAA regulations and standards for protecting patient information.
Registered Nurse/ADON
Sequel Youth And Family Services
04.2018 - 05.2022
- Displays flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
- Exhibited effective communication and tele-management skills.
- Perform regular quality and validation assessments on patient data to verify accuracy.
- Carry out day-day-day duties accurately and efficiently.
- Carrying out new admissions process, discharges, medication administration, safety maintenance, growth/development, and education.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Registered Nurse
Team Health
04.2020 - 10.2020
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
LPN/Registered Nurse
Professional Case Management
01.2012 - 12.2018
- Independent and self-directed patient care with astute judgement skills while demonstrating a caring attitude and upmost regard for patient safety.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
LPN
St. Mary's Hospital Of Scott County
01.2003 - 02.2008
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided safe environment while initiating total patient care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
LPN Charge Nurse
Huntsville Manor
04.2002 - 01.2003
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Served as charge nurse, caring for patients with serious illnesses.
- Provided compassionate end-of-life care, supporting patients and their families through difficult times.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
LPN Charge Nurse
Scott Appalachian Industries
01.2001 - 04.2002
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Managed complex wound care cases, applying advanced knowledge of wound healing principles to achieve optimal results.
- Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
- Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
- Administered medications and injections to patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
LPN
CHS Health Systems
03.1997 - 04.2001
- Implemented effective strategies and care plans to improve patient outcomes and meet recovery objectives
- Complete acute patient care on a Med Surge floor as well as an alcohol and drug dependency unit.
- Minimized hospital stays with recovery-centered approaches, reducing in-patient stay length.
- Prepared patients for surgery, educating patients and family members on surgical procedures.
Education
Associate of Science - Nursing
Lincoln Memorial University
Harrogate, TN12.2017
Skills
- Strong technical skills with extensive experience using various computer programs and applications
- Data Confirmation/entry
- Records analysis
- Clinical assessment
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Problem Resolution
- Telephone Etiquette
- Confidential Records Management
- Continuing education
Certification
- BLS for Healthcare Providers
- IV Therapy Certification
Timeline
Medical Information Contact Center Team Lead
Inizio Engage
04.2023 - Current
Medical Information Specialist II
Ashfield Healthcare, LLC
05.2022 - 04.2023
Registered Nurse
Team Health
04.2020 - 10.2020
Registered Nurse/ADON
Sequel Youth And Family Services
04.2018 - 05.2022
LPN/Registered Nurse
Professional Case Management
01.2012 - 12.2018
LPN
St. Mary's Hospital Of Scott County
01.2003 - 02.2008
LPN Charge Nurse
Huntsville Manor
04.2002 - 01.2003
LPN Charge Nurse
Scott Appalachian Industries
01.2001 - 04.2002
LPN
CHS Health Systems
03.1997 - 04.2001
Associate of Science - Nursing
Lincoln Memorial University
- BLS for Healthcare Providers
- IV Therapy Certification
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