Nikky Horga
Mesa,AZ
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with and 8-year history of successful industry performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Business Manager
Southwest Medical Imaging
03.2025 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Assisted with hiring process and training of new employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
Surgical Coordinator Lead/Assistant Manager
Valley Perinatal Services/Gynecology Oncology
09.2024 - 03.2025
- As the surgical coordinator I lead the care for all surgery patients.
- Bridge the gap of communication and care for patients and their families.
- Maintain a close relationship with the directors, surgeons, and hospitals to create the best possible care.
- Mainly responsible for all the billing, insurance coding and authorizations for surgeries and hospital visits.
- Operate daily clinic around surgery patients and practice one on one meetings with all surgical patients to go over clinical and business aspects of their procedures.
- Train other employees in their roles across the valley for the company.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
Surgery Scheduling Coordinator Lead/Assistant Materials Manager
Atlas
01.2023 - 09.2024
- Led the process for surgery scheduling, registration, medical records, material management, business office manager, and had a role in PAT.
- In working with our provider offices I have been able to see the importance of working relationships with other schedulers, as well as be aware of doctors personal needs for their procedures.
- Cross training into a registration position I have been able to work one on one with the patients and provide a high level of patient care.
- Materials management and business office management.
- I have worked with vendors regarding implant cost, while also working on a patient level with a financial clearance team.
- Working closely with the director of nursing and the CEO of the company I have contracted the facility with anesthesiologists and onboarded new surgeons.
- As the first line of communication with providers and their offices I help go through all medically concerning cases and work on obtaining medical clearance for the Medical Director.
- Coordinated with facilities to set up surgeries for 20 various specialties ranging from orthopedics, podiatry, ocular, and plastic surgery.
Surgical Coordinator Lead
Arizona Center for Cancer Care
02.2021 - 01.2023
- Throughout my experience in this field I worked personally with many surgeons and patients in order to make the entire surgery process smooth and effortless.
- I was the scheduling lead and helped my coworkers as well as trained many to complete tasks.
- From the minute a patient is put in the medical process of coming into a clinic to having a procedure ordered, authorized and scheduled I was there every step.
- I juggled at the very least an influx of 80 patients a day with an estimate of at least half of them being surgical cases.
- I alone handled the entire authorization process for each procedure and coordinated the entire schedule and coordinating the schedule of those surgical centers and hospitals we contracted out to.
- I was the lead for all pre op and post op care and coordination for the patients.
- Using scheduling software I made sure that all the surgeons schedules were always booked at least a month in advance for all procedures.
- I juggled the schedule of four providers at a time as well acted as a fill in for the front desk check in and handled the coordination of the back office staff for the medical assistants.
Surgical Coordinator
Exclusive Surgeries Solutions
06.2020 - 01.2021
- In this position I have handled the care and coordination of at least four hundred patients.
- I had many responsibilities that included but were not limited to making patient referrals, finding and coordinating with providers, ordering imaging and other labs, as well as directly dealing with patients.
- I also dealt directly with organizing all of the patient charts that we had and worked with multiple patient care systems.
Hospital Administrator
Honor Health
06.2017 - 10.2019
- While I was a volunteer at Honor Health hospital I worked in helping admit patients, transport patients throughout the hospital, run labs and other vital documentation to areas of the hospital, as well as being the lead volunteer in the emergency department and observation deck.
- I was given the responsibility of running the front desk at pavilion one, this job gave me the experience to be able to practice patient care, administrative work, working with the hospital software to provide the most information to not only the hospital staff but to the patient families as well, and many other responsibilities.
Education
Master's degree - Healthcare Administration
ASU
Tempe, AZ12.2024
Bachelor's - Political Science
Arizona State University-West
Glendale, AZ05.2022
Bachelor's degree - Biology
ASU
Glendale, AZ05.2022
Diploma - undefined
Arizona Agribusiness & Equine Center - Estrella Mountain
Avondale, AZ05.2017
Associate in Arts - undefined
Estrella Mountain Community College
Avondale, AZ05.2017
Skills
- Policy verification process
- Proficient in coding and billing processes
- Data analysis
- Employee Orientation
- Medical terminology
- Supervising experience
- EMR Systems
- Healthcare Management
- Operating Systems
- Social Work
- Materials Management
- Hospital Experience
- Medical Office Experience
- Medical Records
- Practice management
- Patient care
- Budgeting
- Analysis skills
Certification
- BLS/CPR, 01/01/21, Present
- CPR/First Aid, 08/01/17, Present
- Level One Fingerprint Clearance Card, 08/01/17, Present
- BLS Certification, 07/01/25
- Article 9, 07/01/17, 07/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Laureate Scholar, 05/01/17
Groups
- Phi Theta Kappa, 08/01/14, 05/01/22
- Vice President of Social Work Advancement Team, 08/01/19, 05/01/21
- National Honor Society, 08/01/14, 05/01/17
Timeline
Executive Business Manager
Southwest Medical Imaging
03.2025 - Current
Surgical Coordinator Lead/Assistant Manager
Valley Perinatal Services/Gynecology Oncology
09.2024 - 03.2025
Surgery Scheduling Coordinator Lead/Assistant Materials Manager
Atlas
01.2023 - 09.2024
Surgical Coordinator Lead
Arizona Center for Cancer Care
02.2021 - 01.2023
Surgical Coordinator
Exclusive Surgeries Solutions
06.2020 - 01.2021
Hospital Administrator
Honor Health
06.2017 - 10.2019
Bachelor's - Political Science
Arizona State University-West
Diploma - undefined
Arizona Agribusiness & Equine Center - Estrella Mountain
Associate in Arts - undefined
Estrella Mountain Community College
Master's degree - Healthcare Administration
ASU
Bachelor's degree - Biology
ASU
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