Niklas Hudes
Watertown,NY
Summary
Dynamic retail professional with extensive experience at TJX Marshalls, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and driving sales through innovative merchandising strategies. Skilled in training and mentoring staff, while effectively managing store operations and cash control to ensure a seamless shopping experience.
Overview
9
9
years of professional experience
Work History
Store Manager
TJX Marshalls
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager of Operations
TJX Marshalls
03.2022 - 08.2023
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Facilitated effective inventory controls and backroom organization.
- Completed point of sale opening and closing procedures.
Assistant Store Manager of Merchandising
TJX Marshalls
09.2020 - 03.2022
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Key Carrier Coordinator
TJX Marshalls
08.2019 - 09.2020
Merchandise Associate
TJX Marshalls
04.2016 - 08.2019
Education
Associate Of Science - Business Administration
Hudson Valley Community College
Troy, NY05.2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Store operations
- Cash management
- Recruitment and hiring
Timeline
Store Manager
TJX Marshalls
08.2023 - Current
Assistant Store Manager of Operations
TJX Marshalls
03.2022 - 08.2023
Assistant Store Manager of Merchandising
TJX Marshalls
09.2020 - 03.2022
Key Carrier Coordinator
TJX Marshalls
08.2019 - 09.2020
Merchandise Associate
TJX Marshalls
04.2016 - 08.2019
Associate Of Science - Business Administration
Hudson Valley Community College
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