Niklas Lindskog
Helena
Summary
Accomplished Head Lead Installer at Hi-Touch Business Services, renowned for enhancing customer satisfaction and reducing installation errors through meticulous quality checks. Expert in system installations and project management, with a proven track record in task delegation and customer relations. Demonstrates exceptional attention to detail and teamwork dynamics, ensuring seamless operations and client success.
Overview
5
5
years of professional experience
Work History
Head Lead Installer
Hi-Touch Business Services
11.2021 - Current
- Supervised installation teams to ensure adherence to safety protocols and quality standards.
- Trained and mentored new installers on best practices and equipment operation.
- Coordinated logistics for installation projects, optimizing resource allocation and workflow efficiency.
- Analyzed project timelines and adjusted schedules to meet client expectations effectively.
- Ensured compliance with industry regulations, maintaining high standards of safety and professionalism during installations.
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Used appropriate PPE to reduce risks when working in construction zones.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Host
Applebee's
08.2020 - 08.2021
- Greeted and seated guests, ensuring positive first impressions and efficient guest flow.
- Managed waitlists and reservations, optimizing seating arrangements during peak hours.
- Provided menu information and answered guest inquiries to enhance dining experience.
- Collaborated with kitchen and service staff to ensure timely food delivery and customer satisfaction.
- Monitored dining area for cleanliness and ambiance, addressing issues promptly to maintain standards.
- Assisted in training new hosts on operational procedures and customer service expectations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Skyview Highschool
Billings, MTSkills
- Power tools operation
- Mechanical aptitude
- System installations
- Task delegation
- Field supervision
- Maintenance and repair
- Hand tools operation
- Attention to detail
- Customer service
- Worksite safety and maintenance
- Quality checks
- Customer relations
- Time management
- Troubleshooting and testing
- Project management
- Equipment installation
- Positive attitude
- Skilled in teamwork dynamics
Timeline
Head Lead Installer
Hi-Touch Business Services
11.2021 - Current
Host
Applebee's
08.2020 - 08.2021
High School Diploma -
Skyview Highschool