Niklas Nelson
Edmond
Summary
Experienced individual with a strong background in team management and quality control. Successfully led and supervised a team of over 60 students as Director of Staff, showcasing exceptional skills in fostering collaboration and creating positive team dynamics. Proficient in strategic planning, decision-making, and being accountable for outcomes. Demonstrates excellent communication abilities with superiors and possesses a talent for problem-solving. Driven by a passion for volunteering and making meaningful contributions to the broader community.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Grocery Team Member
Target
12.2021 - Current
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Delivered orders to guests via Target Drive-Ups
- Orders sometimes exceed well over 70 items
- Adhered to established departmental policies and procedures concerning customer service standards, security measures, and money handling protocols
- Managed guest relations by resolving complaints and providing solutions for difficult situations
Team Leader
Whataburger
08.2020 - 11.2021
- Resolved customer complaints in an effective manner while maintaining a high level of customer service
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Provided coaching and feedback on employee performance, encouraging professional development
- Coordinated daily operations, ensuring team adherence to company policies and procedures
Cashier
Walmart
03.2019 - 07.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Delivered high level of customer service to patrons using active listening and engagement skills
- Processed returns and exchanges of merchandise in accordance with store policies
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
Education
Bachelor of Science - Psychology
University of Central Oklahoma
Edmond, OK05.2026
Skills
- Team management
- Coaching and mentoring
- Quality control
- Task prioritization
- Resourcefulness
- Communication
- Teamwork and collaboration
- Dependable and responsible
Certification
Citi Social & Behavioral Research
Campus Involvement
- UCO New Broncho Orientation, Orientation Leader, 08/22-05/23
- UCO New Broncho Orientation, Director of Morale, 2023
- Leadershape Summit, 03/23
- UCO Homecoming Staff Member, 2023
- University of Central Oklahoma Student Government Senator, 2023-2024
- University of Central Oklahoma Student Government Vice-Chair, 2024-2025
- Member of Pi Kappa Alpha, 2024
- Cheer & Dance Director of Recruitment, 2024
- UCO Homecoming Activities Board Director of Staff, 2024
- President's Club Children's Community Party Volunteer, 2024
- Cheer & Dance Executive Director, 2025
- UCO Leaders of Tomorrow Scholarship Recipient, 2025
- Pi Kappa Alpha Campus Involvement Chair, 2025
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Grocery Team Member
Target
12.2021 - Current
Team Leader
Whataburger
08.2020 - 11.2021
Cashier
Walmart
03.2019 - 07.2020
Bachelor of Science - Psychology
University of Central Oklahoma
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