Shane Humphrey
Potlatch,ID
Summary
Dynamic Shift Lead Manager with a proven track record at Four Star Supply, excelling in customer experience management and inventory control. Leveraged interpersonal skills and POS system expertise to enhance service quality and operational efficiency. Demonstrated success in coaching teams for peak performance, significantly improving employee proficiency and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Grocery Team Member
Palouse Family Foods A&H Adventures
03.2023 - Current
- Assisted in inventory management for optimal product availability and reduced waste.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of grocery store.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
Shift Lead Manager
Four Star Supply
08.2014 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Education
Associate of Applied Science - Human Services
Kaplan Career Institute - Charlestown
Charlestown, MA08.2013
Certificate - Human Services
American Corrections Academy
Online09.1997
High School Diploma -
Potlatch Jr/Sr High School
Potlatch, ID05.1987
Skills
Team Leadership
Cross-Functional Teamwork
Sales Techniques
Customer Relationship Management (CRM)
Human Resources Management
Customer Relationship Management
Team building
Reliability
Interpersonal Skills
Timeline
Grocery Team Member
Palouse Family Foods A&H Adventures
03.2023 - Current
Shift Lead Manager
Four Star Supply
08.2014 - Current
Associate of Applied Science - Human Services
Kaplan Career Institute - Charlestown
Certificate - Human Services
American Corrections Academy
High School Diploma -
Potlatch Jr/Sr High School
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