Niko Papic
Mesa,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Assistant Manager
AAA Ultra Klean
06.2006 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Papic Realty
06.2006 - Current
- Maintain apartment buildings, houses, and collect rent every month
- Type up documents that needed to be ready for COE (Close of escrow)
- Maintain all property and made sure it was ready for the next owner
- Put Ads in papers and online to maximize tenant possibilities
- Would prepare the applications for the tenants that they would need to fill out as well as the background check they would need to give permission for to make sure there wasn’t any problems that would arise later down the road
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Tier 1
Talech
11.2019 - 08.2020
- Help business owner understand their new POS (Point of Sale) system
- Help with hardware and software setup
- Make sure the accounts are setup the way they should and answer any questions about what they should need to operate their business going forward
- Help train some of the new people that were hired on
- Maintained high-performance standards by consistently meeting or exceeding key performance metrics.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Increased service quality by diligently documenting customer interactions and feedback.
Intake Representative
Cigna
04.2018 - 07.2019
- Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
- Collaborated with team members to address complex cases, resulting in improved case management for clients.
- Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
- Improved client retention rates by consistently providing exceptional customer service and follow-up support as needed.
- Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
Tier 2 Customer Service
Endurance
05.2017 - 11.2017
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Assisted in training new hires, ensuring they were well-equipped to meet company standards in customer service excellence.
- Provided comprehensive product knowledge to address customer questions confidently and accurately.
- Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
Work Crew Lead
Maricopa County
10.2012 - 03.2013
- Supervise group of clients in what needed to be done in the day
- Direct multiple groups for different projects
- Make sure we have all the right tools for the job and make sure they are accounted for at the end of the day
- Take before and after pictures of the work area for the weekend to keep track of progress
- Had to plan out who would do what area first then start handing out the tools for each client
Tech Support
GC Services (Apple)
05.2010 - 03.2011
- Help customers with any problems with products that they might have
- Sell them what they need & what they want
- Make sure they always get all questions resolved on first call
- Correct any issues with customers order with payments or any issues with items
- Was certified with Apple on all their products including the desktops & laptops due to understanding of computers than most
- Was able to handle escalated calls before they got to a supervisor
Customer Service/Sales/Cashier
Best Buy
06.2008 - 02.2009
- Take care of any questions/problems customer might have had
- Train new employees
- Cashier and dealt with sales/refunds
- Help with any tech/questions about products and how to get them to work/fix
- Walk the floor to help any questions customers they would have or if they wanted a better understanding of what each product
Machinist
Honeywell
08.2007 - 12.2007
- Create the nozzle segments of the engine
- Had to be able to run more than one machine at a time
- Knowledgeable in most machines around my area
- Stand for whole day and lift at least 50 lbs
- Had to be very meticulous due to the tolerance of each part had to be within
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Had to know what each individual process limit was and how to properly setup each machine for the task at hand
- Inspected completed parts to verify compliance with specifications and quality standards.
Education
Mesa Community College -
MESA COMMUNITY COLLEGE
High School -
RED MOUNTAIN HIGH SCHOOL
05.2006
Skills
- Problem-solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Active Listening
Timeline
Tier 1
Talech
11.2019 - 08.2020
Intake Representative
Cigna
04.2018 - 07.2019
Tier 2 Customer Service
Endurance
05.2017 - 11.2017
Work Crew Lead
Maricopa County
10.2012 - 03.2013
Tech Support
GC Services (Apple)
05.2010 - 03.2011
Customer Service/Sales/Cashier
Best Buy
06.2008 - 02.2009
Machinist
Honeywell
08.2007 - 12.2007
Assistant Manager
AAA Ultra Klean
06.2006 - Current
Assistant Manager
Papic Realty
06.2006 - Current
Mesa Community College -
MESA COMMUNITY COLLEGE
High School -
RED MOUNTAIN HIGH SCHOOL
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